Field Service Manager

FIELD SERVICES MANAGERSalary: £35,000–£40,000Contract: Permanent, full-time

Location: Bradley Stoke, North BristolWorking pattern: Monday to Friday, 8:30am–5:00pm, 37.5 hours per weekOffice requirement: 5 days per week onsiteWe are recruiting an experienced Field Services Manager to lead a regional team of Field Service Engineers within a busy maintenance operation.Based onsite at the Bradley Stoke office five days per week, you’ll be responsible for planning and coordinating field-service activity, ensuring customer contracts are fulfilled, Service Level Agreements are met and engineers deliver consistently high standards of work.This role would suit an organised and confident people manager with experience of scheduling field-based teams, managing operational performance and delivering excellent customer service.KEY RESPONSIBILITIESLead and manage a regional team of Field Service EngineersPlan and schedule preventative maintenance work at least three months in advanceCoordinate emergency callouts and unscheduled work efficiently and cost-effectivelyManage the out-of-hours on-call rota to ensure customer Service Level Agreements are metCoordinate remedial and return visits, including resources, quotations, parts and logisticsEnsure completed work orders are closed and ready for invoicingCreate new service plans and communicate requirements to the field-service teamReview productivity, scheduling and financial reports to identify improvementsMonitor performance against agreed objectives and Key Performance IndicatorsIdentify training and development needs across the engineering teamSupport performance management, disciplinary and grievance processes when requiredEnsure engineers understand and follow health and safety requirementsConfirm that the team has the correct PPE, uniform, tools and equipmentManage time, attendance, overtime approvals and business expensesBuild strong relationships with customers, suppliers and internal departmentsMaintain high standards of customer service across the regional operationWHAT WE’RE LOOKING FORYou’ll be an approachable and resilient manager who can balance operational priorities, customer requirements and the needs of a field-based engineering team.You should have:Previous experience managing field-based engineers, technicians or service teamsStrong planning, scheduling and organisational skillsThe ability to prioritise work and make confident operational decisionsExcellent communication and people-management skillsExperience delegating work and holding team members accountableThe ability to motivate a team and recognise strong performanceGood general IT and reporting skillsA strong understanding of customer service and Service Level AgreementsExperience supporting performance, training and developmentThe ability to work onsite at the Bradley Stoke office five days per weekFIA Foundation knowledge or an equivalent understanding of fire-detection and alarm systemsDESIRABLE EXPERIENCEExperience working within the fire-safety, maintenance or field-service sectorKnowledge of BS 5839-1Additional FIA technical or specialist trainingILM or an equivalent leadership or management qualificationExperience using workforce scheduling, finance or HR systemsWHY APPLY?This is an excellent opportunity to take ownership of a regional field-service operation and lead a team delivering essential maintenance services to customers.You’ll play a key role in improving productivity, maintaining service standards and developing a positive, accountable team culture.If you’re an experienced service manager who enjoys leading people, solving operational challenges and keeping customers at the centre of delivery, we’d love to hear from you.Apply now with your CV to be considered.