French speaking Customer Support Agent

Engineered in Berlin. Driving the Future of Europe.At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.Come join us and impact the future of AUTODOC!Job DescriptionWe are seeking an enthusiastic and empathetic French-speaking Customer Support Agent to join our growing team in Ukraine.In this role, you will be the voice of our organisation, delivering exceptional support to our French-speaking customer base. You will handle customer enquiries across multiple channels, resolve issues efficiently, and ensure that every interaction reflects our unwavering commitment to customer satisfaction. This is an excellent opportunity to advance your career in a customer-focused environment, where your communication skills and genuine care for customers truly make a difference.Answer customer questions via phone, email, and chat in French, with professionalism, courtesy, and enthusiasmResolve customer issues promptly and provide quick, effective solutions whilst maintaining detailed documentationDocument all customer interactions accurately and maintain comprehensive records within our support systemIdentify and escalate complex issues to the appropriate departments or senior staff in a timely mannerFollow up with customers to ensure their concerns have been fully resolved and their satisfaction is achievedMaintain a friendly, empathetic, and organised approach whilst handling multiple customer requests simultaneouslyContribute actively to a positive team environment by sharing best practices and collaborative insights with colleaguesMeet performance goals related to response time, resolution rate, and customer satisfaction scoresProvide constructive feedback to management regarding common customer concerns and opportunities for product improvementsDemonstrate resilience and flexibility in adapting to evolving customer needs and organisational prioritiesQualificationsFrench B2+ (written and spoken); proficiency in Ukrainian or RussianStrong communication and interpersonal skills, with the ability to remain calm and composed under pressureExcellent problem-solving abilities and meticulous attention to detailWorking knowledge of IT systems and customer relationship management (CRM) toolsAbility to multitask and prioritise effectively in a fast-paced, dynamic environmentDemonstrated empathy, patience, and genuine care when interacting with customersHigh school diploma or equivalent qualificationProficiency in using ticketing systems and support documentation platformsAdditional InformationStable employment in the fast-growing international companyInternational career in a multicultural environment with lots of opportunities to growAnnual vacation of 28 calendar days and 1 additional day off on your birthdayHealth Insurance for access to various high-quality medical services (doctor visits, diagnostics, medical treatment)Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues. Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coachingFree English and German language classesFlexible working hours and hybrid workGym in the Odesa officeMilitary conscription reserve, AUTODOC is a resident of Dia City and have the status of "Critical Enterprise for Ukraine's Economy".