Front Desk Receptionist

We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.

Key Responsibilities

Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriatelyPatient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounterInsurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when neededChart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurateBilling Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processingPhone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collectedDaily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactionsOpening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are availableMedical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systemsEssential Competencies:Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniorsPerforms duties with competence, professionalism, and attention to detailStrong understanding and alignment with the company’s mission and valuesComplies with applicable laws, regulations, and internal policiesDemonstrates excellent interpersonal skills with patients, staff, and the publicAbility to handle urgent situations calmly and efficientlyStrong critical thinking skills, including problem-solving, planning, and decision-making

Qualifications

Experience/Education: One (1) - Three (3) years of experience in a physician's office is preferred. A high school diploma or equivalent is requiredInterpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staffPhysical Requirements: Work involves minimal physical effort with intermittent periods of exertionEnvironmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient careAdditional Skills and Competencies:Ability to manage multiple tasks and prioritize effectivelyStrong organizational skills and attention to detailAbility to work as part of a team and contribute to a positive work environmentExperience with medical records and billing systems is a plusWhy Join Us?Positive and supportive work environmentOpportunity to be part of a dynamic, patient-focused clinicCompetitive salary and benefits packageIf you are ready to be a key member of a caring and efficient team, apply today to join us in making a difference in our patients' lives!