Front Desk Supervisor

Company Description Mercure Dubai Barsha Heights – Hotel Suites & Apartments offers spacious, apartment-style living with comprehensive guest facilities and services designed for comfort and convenience. The property features leisure amenities including a pool area ideal for sunbathing and relaxation. Guests benefit from easy access to major shopping destinations such as Mall of the Emirates, Ibn Battuta Mall, and Dubai Marina Mall. Located on Sheikh Zayed Road, the hotel is particularly convenient for business travelers, with close proximity to Media City, Internet City, and Knowledge Village. The team is dedicated to delivering a welcoming environment and a high standard of hospitality for every guest.Role Description The Front Desk Supervisor is responsible for overseeing daily front office operations to ensure an efficient, welcoming, and professional guest experience. This full-time, on-site role in Dubai includes supervising front desk team members, coordinating check-in and check-out procedures, and ensuring accurate handling of reservations, payments, and guest inquiries. The role involves monitoring lobby activities, resolving escalated guest concerns, and maintaining high standards of customer service and presentation at the reception area. The Front Desk Supervisor also supports staff training, schedules, and performance, while ensuring adherence to hotel policies and procedures. Collaboration with other departments is essential to facilitate smooth communication and seamless guest service.Qualifications Strong supervisory skills, including team leadership, delegation, and performance monitoring.Proficiency in receptionist duties and front desk operations, including check-in/check-out and reservation handling.Excellent customer service and customer satisfaction focus, with the ability to manage and resolve guest issues calmly and professionally.Professional phone etiquette and effective communication skills for handling calls and guest inquiries.Previous experience in front office or guest services within a hotel or hospitality environment.Knowledge of hotel property management systems and basic administrative procedures.Ability to work flexible shifts, including weekends and holidays, as required by hotel operations.Fluency in English; additional languages are an advantage.Strong organizational skills, attention to detail, and a service-oriented mindset.