Front Office Executive

Company Description ELIVAAS is a luxury stay provider that curates beautiful homes and delivers trusted, seamless hospitality experiences across India’s most sought-after destinations. With a verified portfolio of over 650 villas, farmhouses, and hotels.Role Description The Front Office Executive role at Alaya Stays Emperor Palms is a full-time, on-site position based in Karol Bagh. The role involves welcoming guests and visitors, managing reception duties such as handling incoming calls, emails, and walk-ins, and ensuring a smooth check-in and check-out experience. The Front Office Executive will maintain front desk records, coordinate with internal teams for guest requests, and support daily administrative tasks to keep operations organized and efficient. This position also includes addressing guest inquiries, resolving basic concerns professionally, and upholding ELIVAAS service standards in every interaction. The role requires a proactive, service-oriented approach to create a warm and organized front office environment.QualificationsCandidates should possess strong Front Office and Receptionist Duties skills, including managing check-ins/check-outs, calls, and visitor handling.Candidates should possess excellent Communication and Customer Service skills to interact professionally with guests and internal teams.Candidates should possess solid Interpersonal Skills to build rapport, handle sensitive situations tactfully, and work well in a team.Prior experience in hospitality, front office, or reception roles is preferred.Ability to work on-site in Gurugram, maintain a professional appearance, and manage multiple tasks efficiently.Basic computer literacy and familiarity with office or booking software are beneficial.A diploma or degree in hospitality, business administration, or a related field is an advantage.