Front Office Intern

Department: Rooms Division, Front Office & Guest Services

Location: Hungary - BudapestDescriptionThe incumbent in this position is responsible for checking-in and checking-out hotel guests in a friendly and caring manner according to the Kempinski standards.

Must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel. We recommend this position for those university students who need to complete an internship for their studies.Key ResponsibilitiesCheck in the arriving guest and check out the departing guests in a friendly and caring mannerUpon check in, register guest and assign rooms. Accommodate special requests whenever possibleUpon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoiceAnswer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handleSkills, Knowledge and ExpertiseEnglish – good oral and written skillsPeople OrientedPassionate for European luxuryEntrepreneurialStraightforwardEnthusiasticCommunicativeAttentiveEager to learnBeing a university student related to hospitality