Front Office Manager

Company: Zivaya Wellness Pvt.

Ltd.

Location: Navi Mumbai International Airport, Navi Mumbai, Maharashtra, India

Employment Type: Full-TimeIndustry: Luxury Wellness, Spa & HospitalityAbout Zivaya About Zivaya Wellness operates premium wellness outlets offering spa therapies, beauty treatments, hair services, and relaxation experiences across hotels, airports, and lounges.Job DescriptionWe are looking for a confident, professional, and customer-focused Front Office Desk Manager to manage the front desk operations of our wellness outlet at Navi Mumbai International Airport.

The ideal candidate will ensure excellent guest service, smooth daily operations, effective appointment management, and support sales and revenue growth.Key ResponsibilitiesWelcome guests and provide a warm, professional first impression.Handle customer inquiries, service bookings, appointments, and walk-in guests.Explain wellness services, spa treatments, packages, and promotional offers.Coordinate with therapists and other staff to ensure smooth service delivery.Manage billing, payments, daily reports, and basic administrative records.Promote services and support upselling and cross-selling to achieve sales targets.Handle guest feedback and complaints professionally.Maintain front desk presentation, hygiene, and service standards.Coordinate staff schedules and ensure compliance with company SOPs and airport regulations.Monitor customer satisfaction and contribute to the overall performance of the outlet.Qualifications Graduate in any discipline; hospitality or business administration qualifications are preferred.Experience in front office, reception, hospitality, customer service, retail, spa, or wellness operations is preferred.Strong communication and interpersonal skills.Proficiency in basic computer applications, MS Office, and billing systems.Professional grooming, a positive attitude, and a customer-first approach.Good organizational, multitasking, and problem-solving skills.Ability to work rotational shifts, including weekends and holidays, as required.Compensation and BenefitsFixed salary based on experience and suitability.Performance-based incentives, where applicable.Opportunity to work in a premium airport hospitality environment.Career growth opportunities in wellness and hospitality operations.