Front Office Manager Nirema Samos Hotel & Spa - MGallery Collection by Accor

SWOT Hospitality is seeking an experienced and service-oriented Front Office Manager for Nirema Samos Hotel & Spa - MGallery Collection by Accor to lead the Front Office team and oversee all front desk operations, ensuring a seamless and personalized guest experience in line with the standards of luxury hospitality.The ideal candidate will be a confident and approachable leader with a strong background in upscale or luxury hotels, excellent organizational skills, and a genuine passion for guest relations. The successful candidate will play a key role in creating memorable guest experiences while ensuring operational efficiency, team performance, and high levels of guest satisfaction.Key ResponsibilitiesOversee all Front Office operations, including reception, guest relations, arrivals, departures, and concierge services, where applicableEnsure the delivery of exceptional, personalized service in accordance with the hotel's luxury standards and MGallery Collection brand positioningLead, supervise, train, and motivate the Front Office team, fostering a culture of professionalism, teamwork, and service excellenceEnsure a smooth and efficient check-in and check-out process, anticipating guest needs and exceeding expectationsHandle guest inquiries, special requests, feedback, and complaints promptly and professionallyMonitor guest satisfaction, online reviews, and service performance, implementing initiatives to continuously improve the guest experienceManage room allocations, VIP arrivals, special occasions, and guest preferences in coordination with other departmentsWork closely with Reservations, Housekeeping, Food & Beverage, and other operational teams to ensure seamless communication and coordinationMonitor occupancy, room availability, and front office performance, supporting revenue optimization and upselling initiativesOversee the accurate management of guest profiles, billing, payments, and daily operational reportsEnsure compliance with hotel policies, data protection requirements, health and safety regulations, and brand standardsPrepare staff schedules, manage departmental resources, and contribute to budget control and operational planningSupport the implementation of Standard Operating Procedures (SOPs) and maintain consistent service standards throughout the guest journeyAct as a role model for the team, demonstrating professionalism, discretion, and a strong commitment to luxury hospitalityRequirementsPrevious experience as a Front Office Manager or in a senior Front Office supervisory role, preferably in a luxury or upscale hotelStrong knowledge of front office operations, hotel procedures, and guest relationship managementExperience with Property Management Systems (PMS); knowledge of hotel systems used within Accor is an advantageProven leadership skills and the ability to motivate, develop, and manage a team effectivelyExcellent communication, interpersonal, and problem-solving skillsStrong organizational skills and attention to detailA guest-focused mindset with the ability to anticipate needs and deliver personalized serviceGood understanding of room inventory, occupancy management, upselling, and revenue optimizationFluency in English; knowledge of Greek and additional languages will be considered an advantageProfessional appearance, positive attitude, and the ability to remain calm under pressureFlexibility to work shifts, weekends, and public holidays according to operational requirementsWillingness to relocate to Samos for the duration of employment, if requiredBenefitsA professional and collaborative working environment within an international hospitality groupCompetitive remuneration package based on experience and qualificationsOpportunities for professional development and career progressionAccommodation The opportunity to contribute to a distinctive luxury hospitality concept and create memorable guest experiences