Front Office Manager (Pre-Opening)

About UsVikrama Heritage Resort Pavagadh is a 4-star heritage property set at the foothills of Pavagadh, Gujarat. The resort combines heritage-inspired architecture and warm hospitality with modern comfort. It offers heritage rooms, havelis with private pools, a spa, our signature restaurant 762 Iksana, and dedicated wedding and event spaces.We are in an exciting growth phase and we are looking for a Front Office Manager who wants to build a department from the ground up and shape the first impression of a landmark property in the region.The RoleThis is a full-time, on-site leadership role based at the resort near Halol. As Front Office Manager, you will lead every touchpoint of the guest journey, from reservation to farewell. During pre-opening you will set up the front office: its systems, team, and standards. Once we open, you will run it to the highest service standards.Pre-Opening ResponsibilitiesRecruit, onboard and train the front office team (front desk, guest relations, concierge, bell desk, reservations)Develop front office SOPs, service standards and guest journey touchpoints aligned with the resort’s heritage identityPlan front office OS&E, forms, guest collateral and arrival experiencesConduct mock check-ins and soft-launch trial runs with the rest of the operations teamOperational ResponsibilitiesOversee daily front desk operations, check-in and check-out, and reservationsHandle guest feedback, special requests and escalations promptly and graciouslyCoordinate with Housekeeping, F&B, Spa and Events for smooth service and accurate room statusMonitor cash handling, billing, night audit and front office recordsTrack occupancy, ADR and guest satisfaction scores, and work with management on revenue and upsellingManage rosters, mentor the team and uphold professional standards with guests, vendors and colleaguesWhat We’re Looking For5+ years of front office experience in hotels or resorts, with at least 2 years in a supervisory or managerial rolePre-opening experience is a strong advantageHands-on knowledge of hotel PMS (IDS, Winhms, eZee or similar) and billing proceduresExcellent communication in English and HindiA calm, guest-first approach to problem solving and service recoveryFlexibility to work weekends, holidays and peak wedding season as operations requireA diploma or degree in Hospitality Management or a related field is preferredCompensation & BenefitsSalary: ₹4,20,000 – ₹4,80,000 per annum (CTC), based on experienceAccommodation provided on or near the propertyDuty meals providedUniforms provided and launderedPF, ESI and gratuity as per statutory normsWeekly offsGroup medical insurancePerformance-based incentivesThe chance to build and lead a department at a growing heritage resort