Front Office Manager (WE Hotel Toya Dusit Collection)

Position: Front Office Manager (WE Hotel Toya Dusit Collection)Join Our Team at We Hotel Toya, Dusit CollectionSet against the stunning backdrop of Lake Toya in Hokkaido, We Hotel Toya, Dusit Collection is seeking a passionate and service-driven Front Office Manager to lead our Front Office operations and deliver memorable guest experiences that embody Dusit's signature Thai-inspired gracious hospitality.This role is ideal for a hospitality professional who thrives in a guest-focused environment, enjoys leading and developing teams, and is committed to operational excellence.Key ResponsibilitiesLead and oversee all Front Office operations to ensure smooth and efficient guest service delivery.Drive exceptional guest experiences and resolve guest concerns promptly and professionally.Manage daily operations, scheduling, manpower planning, and departmental administration.Coach, mentor, and develop Front Office team members to achieve high performance and service excellence.Collaborate closely with Housekeeping, Reservations, Sales, and other departments to ensure seamless hotel operations.Monitor service standards, guest satisfaction scores, and operational performance to identify opportunities for continuous improvement.Ensure compliance with hotel policies, procedures, and brand standards.Support the implementation of training initiatives and foster a culture of learning and engagement within the team.QualificationsBachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field.Minimum 3-5 years of Front Office experience, including at least 1 year in a supervisory or management role.Strong understanding of Front Office operations and guest service standards.Proven leadership and people management skills.Excellent communication, interpersonal, and problem-solving abilities.Ability to work effectively in a fast-paced, multicultural environment.Proficiency in hotel systems and Microsoft Office applications is an advantage.Language RequirementsJapanese: Business LevelEnglish: Business LevelACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.COMPANY’S CULTURE
• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”CONFIDENTIALITY
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.Compliance and Safety
• Ensure compliance with health and safety regulations.
• Maintain licensing and statutory requirements.