Group Technology Transformation Lead (Health & Wellness Company)

We are looking for a Group Technology Transformation Lead for a Health & Wellness company based in the UAE.Location – Dubai, UAESalary – 25,000 AED/monthQualifications & Experience:Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, Engineering or a related field; equivalent substantial experience may be consideredPostgraduate qualifications and ERP, NetSuite, enterprise architecture or programme management certifications are an advantageSignificant senior-level experience in technology transformation, enterprise systems or ERP implementationDemonstrable experience personally leading at least one significant Tier 1 ERP implementation within the last five years (essential)Proven end-to-end implementation experience, from requirements and solution design through data migration, integrations, UAT, cutover, go-live and stabilisationStrong experience in systems integration, APIs, data architecture, migration and governanceExperience managing technology vendors and implementation partners, with strong programme and project governanceExperience working across multiple functions, legal entities and countriesProven ability to build technology business cases and evaluate ROI, with strong commercial and operational understandingExperience working directly with senior executives and management teamsRecent hands-on NetSuite experience and/or certification is preferredExperience with CRM, contact centre, booking/POS, HRIS, inventory, e-commerce, BI and AI/automation platforms is preferredExperience in multi-site customer-facing businesses such as beauty, wellness, healthcare, retail or hospitality, and UAE/KSA experience, is preferred

Key Responsibilities

Acting as the principal technology business partner to the CEO and management team, translating commercial and operational needs into technology strategyEvaluating technology decisions based on business value, cost, ROI, risk and scalability, and presenting clear recommendations to managementReviewing the current technology landscape, including systems, licences, vendors, contracts, costs and integrations, and addressing gaps and risksIntroducing governance for technology purchasing, system changes and vendor engagement, while keeping current operations supportedDefining current and target-state architecture and a 2-3 year group-wide transformation roadmap, with priorities, budgets and business casesLeading ERP evaluation, selection and implementation (NetSuite under consideration), from requirements and fit-gap analysis through to go-live and optimisationDesigning an integrated technology environment across ERP, CRM, contact centre, booking/POS, HR, inventory, e-commerce and BI, using APIs and middlewareIdentifying and implementing workflow automation opportunitiesDeveloping the group's data architecture and governance framework, and leading data cleansing, migration and validationLeading vendor and implementation partner selection through structured RFP processes, and holding vendors accountable for deliveryEstablishing programme governance, including plans, budgets, risk registers, change control and go-live criteriaProviding concise, decision-focused progress reporting to the CEO and management teamPartnering with HR and department heads on change management, training, user adoption and updated SOPsEstablishing sustainable technology governance, access controls, documentation and regular vendor performance reviewsKeeping up to date on emerging technologies, automation and AI opportunities relevant to the groupAbout the role:We are looking for a Group Technology Transformation Lead to define, lead and deliver the technology strategy and transformation roadmap for a growing multi-business health and wellness group operating across the UAE, KSA and future international markets. Reporting to the CEO, you will first take ownership of the current technology landscape and introduce stronger governance, then design and lead a group-wide transformation covering ERP, CRM, contact centre, HR, booking/POS, inventory, e-commerce, data, integrations and automation. This is not a traditional IT support or project management role. The group is looking for a senior, hands-on transformation leader with recent experience leading a complex Tier 1 ERP implementation, and the commercial insight to challenge vendors and make sound technology decisions. You will be accountable from strategy right through to successful implementation, adoption and measurable business value.