Guest Relations Executive

Guest Relations Executive - Luxury Jewellery Location: Gurgaon (In-Store)Work Week: 6 days, with mandatory weekends and one weekday offExperience: 1-2 years in guest relations, hospitality, or luxury/jewellery retailAbout ORNAZORNAZ is an aspirational premium diamond jewellery brand specialising in natural diamond engagement rings and fine jewellery. Known for design excellence, trust-led sales, and a high-touch customer experience, ORNAZ is also a celebrity-loved brand, trusted by modern couples for their most meaningful milestone purchases.Role OverviewWe are looking for a polished, warm, and well-spoken Guest Relations Executive to be the first face of ORNAZ at our Gurgaon showroom. You will welcome every guest, set the tone for a refined luxury experience, and ensure a seamless journey from the moment clients walk in, whether they are browsing, attending a scheduled consultation, or following up on an order.This role suits professionals with strong communication skills who enjoy creating a great first impression and are keen to grow in luxury retail. Key ResponsibilitiesClient Welcome & ExperienceGreet and welcome every visitor with warmth and a premium standard of serviceUnderstand the purpose of each visit (consultation, browsing, order pickup, or after-sales) and guide clients to the right Jewellery ConsultantManage appointments, walk-in flow, and client hospitality in the showroomCommunication & Follow-UpHandle incoming calls, WhatsApp messages, and email enquiries professionallyConfirm and schedule consultation appointments, and send remindersRecord accurate client details, visits, and enquiries in the CRMFollow up with clients on order status, delivery timelines, and after-sales requestsStore Standards & CoordinationMaintain a clean, elegant, and well-presented reception and client loungeSupport store visual standards and ensure a consistent luxury experienceCoordinate with the sales, billing, and backend teams on customisation updates and deliveriesFollow store security, visitor log, and opening/closing protocolsWhat We’re Looking For1-2 years of experience in guest relations, reception, or a client-facing role (luxury retail, hospitality, or jewellery preferred)Excellent communication skills in English and Hindi, with a confident and articulate mannerA well-groomed, polished, and professional presenceAbility to engage comfortably with premium clienteleStrong organisation, multitasking, and follow-up disciplineWorking knowledge of CRM systems, MS Office, and WhatsApp client communicationDiscretion and integrity when dealing with high-value clientsWhat We OfferCompetitive fixed salary plus performance incentivesOpportunity to work with a fast-growing, aspirational premium jewellery brandStructured learning on natural diamonds and luxury client serviceExposure to luxury retail and personalised client interactionsClear growth path into Jewellery Consultant and senior retail roles for strong performersA dynamic, ambitious, and customer-centric work cultureHow to ApplyEmail your resume to prabhnoor.kaur@ornaz.com with the subject line “Application - Guest Relations Executive, Gurgaon.”