Guest service agent-russian speaker

Company Description Our hotels, Hilton Dubai Jumeirah and Hilton Dubai The Walk, are located along the vibrant JBR The Walk, offering easy access to world-class shopping, dining, and entertainment in Dubai. Guests enjoy a private beach and a variety of on-site activities, including snorkeling, swimming, a kids club, and a game room, making the properties ideal for families and groups. Interconnecting rooms are guaranteed upon request for larger parties, enhancing comfort and convenience. The hotels feature 12 award-winning restaurants, a fully equipped health club, and a relaxing spa, creating a complete resort experience. Team members join a global Hilton brand known for high service standards, career development opportunities, and a welcoming work environment.Role Description The Guest Service Agent – Russian Speaker is a full-time, on-site position based at Hilton Dubai Jumeirah and Hilton Dubai The Walk in Dubai. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and pleasant stay for all visitors, with particular support for Russian-speaking guests. Daily tasks include answering guest inquiries in person, by phone, and via email, handling reservations and room assignments, and coordinating with other departments to address guest requests and special needs. The Guest Service Agent maintains accurate guest records, processes payments, and follows Hilton standards for service, security, and confidentiality. The role also involves resolving guest issues promptly and professionally, promoting hotel facilities and services, and supporting a positive, inclusive guest experience.Qualifications Strong front office and customer service skills, including guest check-in/check-out, reservation handling, and cash and billing procedures.Excellent communication skills with fluency in Russian and good command of English; additional languages are an advantage.Ability to handle guest complaints and requests calmly and professionally, with strong problem-solving and conflict-resolution skills.Good organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced hotel environment.Comfort with hotel property management systems (PMS), basic computer applications, and standard office equipment.Customer-focused attitude, professional appearance, and a commitment to delivering high-quality, inclusive service to guests from diverse backgrounds.Flexibility to work shifts, weekends, and holidays as required in hospitality operations.Previous experience in front office or guest services in a hotel or related hospitality setting is preferred; a hospitality or tourism-related qualification is an advantage.