Head of Customer Data Science & AIWe're working with a leading global travel organisation that's investing heavily in AI, machine learning and advanced analytics to transform how it engages with millions of customers. This is a senior leadership role where you'll shape the AI strategy, drive innovation and turn cutting-edge technology into measurable commercial impact.Role Overview
Location: Flexible / Hybrid WorkingPackage: Competitive Salary + Bonus + Excellent BenefitsIndustry: Travel & TourismWhat You’ll Be DoingDefine and lead the Data Science & AI strategy across Marketing, Sales and Customer functions, aligning innovation with wider commercial objectives.Build and deliver an ambitious AI roadmap, identifying opportunities to improve customer engagement, personalisation and business performance.Partner with senior stakeholders to develop compelling business cases and ensure AI initiatives deliver measurable value.Oversee the end-to-end development and deployment of machine learning and AI solutions, ensuring scalability, performance and continuous improvement.Drive innovation across emerging technologies, including Generative AI and Large Language Models (LLMs), translating new capabilities into practical business applications.Establish robust AI governance frameworks, promoting responsible AI adoption, ethical practices and regulatory compliance.Lead, mentor and develop high-performing Data Science teams, creating a collaborative culture focused on innovation and continuous learning.Champion data-driven decision-making across the organisation, helping business leaders unlock greater value from customer data.Main Skills Needed10+ years' experience in Data Science, Machine Learning or AI, including at least 5 years in a senior leadership position.Proven experience defining and delivering enterprise-level AI and Data Science strategies within complex, large-scale organisations.Strong technical understanding of machine learning, advanced analytics and AI, with the ability to connect technical capabilities to commercial outcomes.Hands-on experience overseeing the full AI/ML lifecycle, from initial concept and experimentation through to production deployment and optimisation.Strong background in customer analytics, CRM modelling and digital personalisation within a large-scale consumer-facing business.Experience delivering AI-driven solutions across multiple markets or regions, ideally within an international organisation.Excellent leadership skills, with a track record of building, developing and inspiring high-performing technical teams.Confident stakeholder management and communication skills, particularly when working with senior executives and translating complex technical concepts.Knowledge of recommendation engines, Generative AI, LLMs and responsible AI frameworks would be highly advantageous.What’s in It for YouCompetitive Package: Attractive salary, discretionary bonus and a comprehensive benefits offering.Travel Benefits: Generous travel perks, giving you the chance to explore more of the world.Flexible Working: A modern, flexible working culture that supports a healthy work-life balance.Strategic Influence: Take ownership of a high-impact AI function, shaping how advanced analytics and emerging technologies are adopted across a global business.Career Development: Access to extensive learning resources, leadership development and opportunities to progress.International Exposure: Collaborate with talented teams and senior stakeholders across multiple countries and markets.Purpose-Driven Culture: Be part of an organisation that actively supports sustainability, charitable initiatives and community engagement.Big plans.
Big impact. Ready to be part of it?We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.