Head of Human Resources

Head of HRLiverpool | Full-time, on-site | £75,000 – £85,000The companyAn FCA-regulated consumer financial services business in Liverpool. It has around 50 staff, it’s growing, and it’s hiring its first dedicated Head of HR.The roleHR currently runs on a shared basis. The business needs someone to take full ownership and build the function properly. You’ll report directly to the President and COO, and you’ll be the senior HR voice in the business.This is a hands-on role with plenty of variety. One day you’ll be running a serious misconduct investigation, and the next you’ll be rolling out a new performance management framework. There’s also a real job to do on culture and ways of working, so you’ll need the confidence to set standards and see them through.Key responsibilitiesOwning the full HR function end-to-end, including policy, process, ER, performance, recruitment and onboardingLeading serious ER casework personally: disciplinaries, grievances, misconduct, and harassment and bullying investigationsChoosing and implementing a new HRIS and performance management system, then owning its rollout and adoptionMaking sure HR policy and governance are compliant and audit-ready, working closely with Compliance and LegalAdvising leadership on employment law, conduct risk and Consumer Duty implicationsBuilding line manager capability so managers can handle performance and conduct issues properlyShaping culture and ways of working, and putting clear standards in place across the businessProducing HR reporting on absence, retention, engagement and casework trendsWhat you’ll bringProven experience as a Head of HR, HR Manager or senior HRBP running HR end-to-end in an SME (circa 50–250 staff)Strong, current UK employment law knowledge, and the confidence to make calls without always waiting for legal sign-offHands-on experience leading complex ER investigations, with outcomes you can talk throughExperience in a regulated environment. Financial services or fintech is idealContact centre or customer service experience would be a real advantageExperience implementing an HR system or performance management processThe gravitas to manage upwards and challenge senior leaders when it mattersCIPD Level 7 or equivalent senior experienceThe detailsFive days a week on-site in Liverpool, with scope to review this further down the lineReports to the exec boardApply now or get in touch for a confidential conversation.