Head of IT Service & Support | International Environment

Location: Czech Republic, Slovakia or Poland | Remote / International RoleIMPORTANT: Applicants must currently be based in the Czech Republic, Slovakia or Poland.

Applications from candidates residing outside these three countries will not be considered. Are you an experienced IT Service Delivery leader with a background in manufacturing environments, ready to take ownership of IT and OT support operations across an international organisation?We are currently looking for a Head of IT Service & Support to join an established international food manufacturing group operating multiple production facilities across Europe.The organisation is undergoing a significant IT transformation, integrating newly acquired businesses, standardising IT infrastructure, consolidating enterprise systems and moving towards a more unified Microsoft technology environment.This is an excellent opportunity for an experienced IT leader who enjoys building high-performing teams, driving service excellence and supporting business-critical manufacturing operations.Reporting directly to the Chief Information Officer (CIO), you will be responsible for the strategic direction, operational effectiveness and continuous improvement of IT and Operational Technology (OT) support across the group. Your Key Responsibilities Develop and implement a comprehensive IT Service & Support strategy aligned with business objectives.Lead and develop international IT support teams across multiple locations and time zones.Oversee IT and OT support operations, including support for manufacturing sites and production-critical systems.Take ownership of incident management, major incidents, service requests, escalation processes and service continuity.Drive continuous improvement of ITSM processes, service quality and end-user satisfaction.Oversee ITSM tools, workflows, reporting and service automation initiatives.Define and monitor KPIs and SLAs to ensure consistent service performance.Collaborate with infrastructure, Microsoft technology, application and OT teams.Support IT standardisation and transformation initiatives across acquired businesses.Take full responsibility for the IT Service & Support budget. What We Are Looking For Extensive experience in IT Service Delivery, IT Service Management, IT Support or IT Operations.Experience supporting manufacturing or industrial environments is essential.Strong understanding of IT/OT operations and the challenges of supporting production-critical systems.Proven experience leading international IT support teams.Solid knowledge of Microsoft technologies, ideally including Microsoft 365, Azure, Active Directory / Entra ID and enterprise migrations.Strong understanding of ITIL, ITSM frameworks, incident and problem management.Experience managing service performance through SLAs, KPIs and continuous improvement.Experience with IT service transformation, standardisation and automation.Strong leadership, stakeholder management and communication skills.Excellent English communication skills.ITIL or other relevant ITSM certifications would be an advantage. What You Can Expect Senior international leadership role within an established food manufacturing group.Direct reporting line to the CIO.Opportunity to shape and standardise IT Service & Support across multiple manufacturing businesses.Involvement in a significant international IT transformation.Exposure to global teams, complex manufacturing environments and international stakeholders.Remote working arrangement with occasional international travel. Location RequirementsThis opportunity is open exclusively to candidates currently residing in:Czech RepublicSlovakiaPoland Candidates based outside these countries will not be considered. Relocation applications are not being accepted. If you have a strong background in IT Service Delivery, manufacturing IT/OT and Microsoft technologies, and are looking for an opportunity to drive meaningful transformation within an international organisation, I would be delighted to hear from you. Please apply directly or contact me to discuss the opportunity further.