Head of Shuttlers Daily

About ShuttlersShuttlers is a leading technology-driven transportation company revolutionizing the way people move in African cities. We are committed to providing safe, reliable, affordable, and comfortable shared mobility solutions that ease the daily commute for professionals and businesses. Our mission is to transform the commuting experience, reduce traffic congestion, and contribute to a more sustainable urban environment.Shuttlers Daily is one of the most strategic business lines at Shuttlers - we provide businesses and individuals a shared mobility experience with a pay-per-seat model.Role SummaryThe Head of Shuttlers Daily is responsible for leading and scaling the Daily business line, focused on providing reliable, safe, and efficient daily transportation for commuters, while ensuring strong unit economics and readiness to scale. This role owns the commercial performance, growth and retention strategy, operational reliability, customer experience, of the Daily commuter segment.The Head of Shuttlers Daily works at the intersection of multiple cross-functional teams, including Marketing, Sales, Operations, Product & Engineering, and Customer Experience, to drive coordinated execution and deliver the overall performance of the Daily product line.Key Responsibilities Own the financial performance of the Shuttlers Daily product line and deliver against agreed commercial targets. Drive revenue, gross margin, and contribution margin targets for the Daily business. Lead pricing strategy and route-level commercial reviews to ensure healthy unit economics. Manage the route portfolio to maintain a balanced mix of high-performing and developing routes. Identify opportunities to improve route profitability through pricing, utilization, and cost optimization. Lead the strategy to grow and retain the rider base for the Daily product Work closely with Marketing and Sales to drive demand generation and activation for both B2B and B2C Strengthen commuter adoption and increase trips per rider by developing habit-forming mobility products. Maintain Net Promoter Score (NPS) and Customer retention rate within or above HQ benchmarks. Address customer pain points and design programs to strengthen customer loyalty and subscription adoption. Ensure the Daily network operates efficiently while delivering a reliable commuting experience. Oversee supply planning to ensure seats are sufficiently availed ahead of time and efficiently utilized, optimize scheduling, fleet allocation, and capacity planning to achieve target occupancy levels. Oversee route planning and network expansion to ensure efficient coverage and strong demand density Monitor service reliability and operational performance to maintain high rider satisfaction. Work closely with Product and Engineering teams to continuously improve the Daily product experience Ensure the product vision for Daily is clearly defined and aligned with rider needs and operational realities. Provide insights from rider behavior and operational data to inform product development priorities. Support the development of product features that improve booking experience, rider engagement, and operational efficiency. Drive data-led decision-making and build a strong performance management culture for the Daily business Track and analyze key performance indicators, including ridership trends, occupancy, and route-level unit economics. Use insights to inform decisions on route expansion, pricing, and capacity planning. Develop performance dashboards and reporting mechanisms to monitor the health of the Daily business. Requirements 8–12 years of experience in high-growth technology companies, especially operations-intensive businesses and consumer businesses (B2C). Mobility or logistics industry experience or marketplace businesses is a bonus Experience owning or managing a product line, city operation, or business unit with clear performance accountability. Proven track record of driving growth and improving unit economics in a scaling environment. Experience leading cross-functional teams across operations, marketing, product, and analytics. Ability to translate strategy into operational execution and measurable outcomes. Experience managing complex operational systems such as route networks, supply allocation, or marketplace balance. Bachelor’s degree in Business, Engineering, Transportation, Economics, or a related field; an MBA or relevant postgraduate degree is an advantage.