Hostess

Role OverviewWe are looking for a welcoming, well-presented, and customer-focused Hostess to be the first point of contact for our guests. The Hostess will ensure a smooth flow of guests in the restaurant, manage reservations, and deliver a warm, professional, and memorable first impression while upholding service standards.Key ResponsibilitiesGreet guests warmly upon arrival and escort them to their tables.Manage reservations and seating arrangements to optimize guest flow and table turnover.Maintain a professional, friendly, and attentive approach when handling guest inquiries.Answer incoming calls, provide information about the restaurant, and manage booking requests.Ensure the reception area is clean, organized, and inviting at all times.Communicate effectively with the service and kitchen teams regarding guest needs and seating flow.Handle guest complaints courteously and escalate to the Manager when necessary.Assist with special requests (e.g., birthdays, events) to enhance guest experience.Adhere to grooming and hospitality standards set by the restaurant.RequirementsPrevious experience in a similar role (preferably in hospitality, F&B, or customer service).Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Professional appearance and positive attitude.Ability to work flexible shifts, including evenings, weekends, and holidays.Knowledge of reservation systems (e.g., OpenTable, SevenRooms) is an advantage.Fluency in English; additional languages are a plus.