Imaging Engineer | Imaging service Technician | Field service Engineer | Field service Technician
TekWissen ® · Los Angeles, CA
Tailor my CV for this job — freeThe opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Description
This is a role well suited tan ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:Your initial assignment is tbecome a subject-matter expert in the PACE platform, which Customer Service Engineers use tdocument work, track parts consumption, and record time and related activities.As a subject‑matter expert, you will share the knowledge needed thelp Customer Service Engineers in your assigned zones and regions become proficient in using the new software.After the full launch of the PACE software, you will play a key role in the hyper‑care phase for 30 t90 days, depending on the speed and success of the transition.Upon successful completion of the Hypercare phase, you may be considered for transition inta Customer Service Engineer role, preferably within your local region, and you are encouraged tapply for other opportunities across the organization.A customer service engineer has the following skills and responsibilities:You will be servicing Imaging Equipment in the assigned metrarea, Level could be adjusted based on prior experience.You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Client ’ imaging equipment at customer sites.You are the "Face of Client " tthe customer.You support a variety of diagnostic imaging equipment.You are flexible and willing twork different shifts as business needs dictate, including willingness twork overtime as required. Advanced notice will be provided for any shift changes.You report tthe Regional Service Manager at Client Medical Solutions as a CSE.Top 5 Must Have SkillsStrong customer communication skills; ability tinteract directly with clients.Technical acumen — ability tunderstand software, support peers, and troubleshoot.Ability trepair/diagnose equipment and perform technical issue resolution.Team-oriented mindset; works well with cross functional teams.Ability tlead training on software updates for peer groups.Nice tHave SkillsImaging service experience (military or private sector)Experience working in biomedical or hospital environmentsRequired ExperienceAssociate degree, or college, or military experience in a related technical field.Strong technical/electrical background required.Biomedical, med tech, or similar hands on technical experience is a plus.Open to:Entry level candidates with technical trainingCandidates transitioning from the militaryMinimum level: Foundation-level technical education or equivalent hands on training.TekWissen® Group is an equal opportunity employer supporting workforce diversity.