UDIT - University of Design, Innovation and Technology · Gurugram, Haryana, India
Department: Information TechnologyReporting To: IT Head
Location: University of Design, Innovation & Technology (UDIT),Gurugram, Okhla Phase-1 Delhi.Job SummaryThe Executive – IT will provide technical support to faculty and staff, maintain IT infrastructure, manage end-user devices, and support cloud services, networking, classroom technology, and day-to-day IT operations across the university.Key ResponsibilitiesProvide technical support for Windows, macOS, laptops, desktops, printers, and peripherals.Support Microsoft 365, Google Workspace, email, and user account management.Troubleshoot LAN, Wi-Fi, CCTV, internet, VPN, and basic network issues.Assist with Microsoft Entra ID, Intune, endpoint management, and device setup.Install and support classroom AV equipment, commercial displays, and video conferencing systems.Maintain IT assets, software inventory, and documentation.Support backup systems, NAS storage, and basic server infrastructure.Coordinate with vendors for hardware, software, and warranty support.Resolve IT support tickets within defined SLAs.Assist during admissions, examinations, events, and other university activities requiring IT support.QualificationBachelor's degree in Computer Science, Information Technology, or a related field.
Diploma or certification in Hardware & Networking/IT is an added advantage.Experience2–4 years of experience in IT Support, IT Infrastructure, or Desktop Support.Experience in higher education or enterprise IT environments is preferred.Technical SkillsWindows & macOS AdministrationMicrosoft 365 &Google WorkspaceMicrosoft Entra ID & Intune (basic knowledge)LAN, Wi-Fi, TCP/IP, DHCP, DNSDesktop & Laptop TroubleshootingIT Asset ManagementBasic Server, Backup &NAS KnowledgeClassroom AV & Video Conferencing SupportDesired SkillsStrong troubleshooting and problem-solving skillsGood communication and customer service skillsAbility to manage multiple tasks and prioritiesTeam player with a proactive attitudeGood documentation and organizational skills