Information Technology Specialist

Role overviewWe are seeking an IT Specialist to support the technology systems and digital tools used in a facility management project. The successful candidate will help implement, maintain, and troubleshoot IT infrastructure and facility management applications, ensuring reliable service for project teams, building occupants, and vendors.Key responsibilitiesInstall, configure, and maintain computers, network equipment, printers, mobile devices, and related IT systems.Support facility management software, such as Computer-Aided Facility Management (CAFM), Integrated Workplace Management Systems (IWMS), help desk, asset management, and building operations platforms.Provide technical support to project staff and users; diagnose issues and resolve or escalate them promptly.Assist with the setup and integration of building technology, including access control, CCTV, sensors, meeting-room systems, and building management systems, as applicable.Maintain user accounts, permissions, equipment inventories, system documentation, and support records.Coordinate with facilities teams, software vendors, contractors, and internal IT teams on installations, upgrades, and troubleshooting.Support data migration, system testing, user acceptance testing, and deployment activities.Help protect systems and data by following cybersecurity, backup, privacy, and access-control procedures.Prepare user guides and deliver training on relevant systems and processes.Monitor system performance and availability, report recurring issues, and recommend improvements.Follow project timelines, service-level targets, safety rules, and organizational policies.QualificationsDiploma or degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.Experience in IT support, systems administration, or technical project support.Familiarity with facility management systems such as CAFM, IWMS, CMMS, or building management platforms is an advantage.Working knowledge of computer hardware, operating systems, networking, Microsoft 365, and user-support tools.Understanding of IT security, user access management, backup practices, and data privacy.Experience supporting building systems—such as access control, CCTV, IoT devices, or meeting-room technology—is desirable.Relevant certifications, such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent, are an advantage.Key skillsStrong troubleshooting and problem-solving ability.Clear communication and customer-service skills.Good organization, documentation, and time-management skills.Ability to work independently and collaborate across technical and facilities teams.Flexibility to support site-based work and occasional out-of-hours deployments, where required.Performance measuresTimely resolution and escalation of support requests.Availability and reliability of supported systems.Accuracy of IT asset records and technical documentation.Successful completion of project testing, deployment, and user training activities.Positive feedback from project stakeholders and end users.Adjust the systems, certifications, and experience requirements to match the specific project and seniority level.