Infrastructure & Support Specialist (M365)

Infrastructure & Support Specialist (M365)Full-time, VancouverGravity Union is looking for our newest Infrastructure & Support Specialist. This is a full-time (40 hours/week) position based primarily onsite at our office in the heart of downtown Vancouver.About the opportunityAt Gravity Union, we empower organizations to take control of their critical information with people-focused solutions. We partner closely with our clients to help them modernize how they manage, protect, and use their information, all while staying aligned to compliance, governance, and real-world business needs.We’re looking for an organized and personable Infrastructure & Support Specialist who enjoys solving technical problems, keeping systems running smoothly, and supporting people through technology. In this role, you’ll support both our managed services clients and internal technology environment, helping maintain systems, administer user accounts, manage updates and patching activities, troubleshoot technical issues, and contribute to the overall reliability and security of client and internal systems. This role is ideal for someone who enjoys a mix of technical support, systems administration, and infrastructure work while continuing to grow their skills across Microsoft technologies and modern IT operations.The expected base salary range for this position is $68,000-$78,000 but remains flexible depending on the candidate’s unique skills and experience. The determination of a candidate’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, we offer a comprehensive benefits program.As an Infrastructure & Support Specialist, your day-to-day includes:Providing technical support and troubleshooting for managed services clients and internal team members.Supporting Windows servers, Microsoft 365 environments, and cloud technologies including Entra ID, Exchange Online, Teams, SharePoint, and Intune.Managing user accounts, permissions, licensing, authentication, and access requests.Monitoring, maintaining, and improving the performance, reliability, and security of client and internal environments.Supporting employee and client onboarding and offboarding activities, including account provisioning, endpoint setup, equipment management, and access managementAssisting with technology projects, deployments, migrations, security initiatives, and infrastructure improvements.Supporting backup, recovery, cybersecurity, and business continuity activities.Monitoring and configuring network settings, access points, and switches using the Ubiquiti UniFi Admin Center.Supporting automation and operational efficiency initiatives through the use of PowerShell, Copilot, and other scripting or automation tools.Creating and maintaining technical documentation, knowledge articles, and operational procedures.Building strong client relationships through responsive communication and exceptional service.Identifying opportunities for automation, standardization, and continuous improvement.Staying current on emerging technologies and industry best practices while contributing to a culture of learning and collaboration.Why Gravity Union?Gravity Union has been certified as a Living Wage® employer and a Great Place to Work® for six consecutive yearsFun team events Pet-friendly office with a solid selection of snacksFriday lunchesInternal Coaching program to support your growthDedicated learning and knowledge-sharing opportunitiesCompetitive health, dental, and wellness benefitsA supportive and collaborative team that values your inputAre you the one?Bachelor's degree or diploma in Computer Science, Information Technology, Systems Administration, or a related discipline, or an equivalent combination of education and experience2+ years of experience in IT support and ticketing, infrastructure support, helpdesk, managed services, or a similar roleMicrosoft certifications (or willingness to obtain) such as MS-900, AZ-900, and SC-900Working knowledge of Windows Server, Microsoft 365, Entra ID, user account administration, device provisioning, and networking fundamentalsExperience using PowerShell or other scripting and automation tools to support user administration, reporting, device management, or operational efficiency initiativesStrong analytical, troubleshooting, and problem-solving skillsExcellent communication and client service skills, with the ability to explain technical concepts to both technical and non-technical audiencesStrong customer service mindset and a desire to build positive relationships with clients and colleaguesAbility to prioritize competing requests and manage multiple tasks in a fast-paced environmentYou enjoy helping people, solving problems, and continuously learning new technologiesYou know how to have fun!Icing on the cakeBilingual in English and FrenchExperience working within a consulting or managed services environment, including supporting multiple clients and usersInterest or experience with security such as Microsoft DefenderMicrosoft certifications such as MS-700, MS-102, SC-300, or other role-based certificationsExperience with Microsoft Intune and modern endpoint managementExperience with SharePoint on-premisesExperience using PowerShell, Copilot, and other automation technologies or migration tools within the Microsoft ecosystemExperience with the implementation and/or support of collaboration security, governance, compliance, and data protection controls across Microsoft 365 services.About Gravity UnionWe’re a Canadian digital transformation company, based out of Vancouver, BC. A third of the team works remotely from Calgary, Halifax, Moncton, Toronto, and Ottawa. We specialize in all things Microsoft 365, SharePoint, and electronic records management. We are passionate about how these technologies can help us improve our daily work, and increase collaboration across an organization. We thrive when we can help our clients gain the most from their technical investment. We’re proud to be certified as a Great Place to Work. Additionally, we’ve been recognized as one of Canada’s Best Workplaces in Technology, Best Workplaces for Start-Ups, Best Workplaces for Inclusion, Best Workplaces for Mental Wellness, Best Workplaces in British Columbia, and Best Workplaces for Giving Back.Come and work with usThere is something special about the team at Gravity Union. We put our people first, and we care and invest in the relationships we have with one another. We get stuff done and have a serious side to ourselves, and yet we have a relaxed atmosphere filled with friendly faces. We love to have fun. We share a love of learning. Sharing knowledge with others comes naturally to us and we know we learn best when we teach others. We’re curious and we’re excited to solve new challenges.We believe careers can be bespoke. You have the autonomy to design your path, so long as it aligns with our vision, values, and goals. We also love animals, especially cats. Our office cat Henry makes a regular appearance, and we’re pretty sure he thinks it’s his office. How to applyWe recognize that there are many, many amazing organizations to work for. Thank you for investing your energy into finding out more about us and applying for your new opportunity!Gravity Union is committed to equal employment opportunities. Opportunities are provided regardless of race, ethnicity, ancestry, national origin, sex, gender, gender identity or expression, sexual orientation, age, religion, disability, medical condition, family and marital status, veteran status, and any other characteristic protected by law. Accommodations for candidates with disabilities are provided upon request. Applicants must be currently legally authorized to work in Canada to be considered. Interested? Please apply directly through our website Careers | Discover Your Future—Join Us Now — Gravity Union