IP and Core Systems Operations Manager

Education and experience: Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, or a closely related technical field.Minimum of 10 years of progressive experience within large-scale telecommunications or IP Service Provider (SP) environments, showing a clear trajectory of increasing operational and leadership responsibility.Demonstrated track record of successfully operating mission-critical, high-availability networks under stringent SLAs, strict resilience frameworks, and rigorous security requirements.Deep technical mastery of IP Core operations, including BGP/MPLS routing architectures, international transit and peering interconnects, and large-scale service provider network design principles.Extensive experience with carrier-grade core platforms, encompassing DNS, RADIUS, DPI, CGNAT, Next-Generation Firewalls (NGFW), IPTV headends, Load Balancers, and Proxies.Comprehensive understanding of transport and backbone infrastructure, with the ability to bridge IP operational domains effectively across IP/MPLS, Segment Routing (SR-MPLS/SRv6), and DWDM optical transport.Strong command of fixed and mobile access integration, including GPON, FTTx architectures, and mobile RAN fundamentals, and how they interface operationally with the IP Core.Substantial experience backing enterprise (B2B) and wholesale customers, managing high-capacity service provisioning, technical assurance, and contractual SLA commitments.Proven crisis leadership capability, with the composure and decisiveness to command high-stakes incident management, major fault resolution, and cross-functional teams under executive scrutiny.Exceptional people management skills, with a history of building, mentoring, and aligning multi-domain technical teams toward a culture of strong operational discipline and continuous innovation.Key Accountabilities:Drive the end-to-end operational strategy and service assurance for the IP Core and critical systems, ensuring maximum network uptime, security, and alignment with business goals.Formulate multi-year technology roadmaps and transformation programs aimed at reducing Total Cost of Ownership (TCO), mitigating risk, and scalling infrastructure.Establish and govern operational KPIs and SLAs, holding cross-functional teams accountable to high-performance benchmarks and exceptional customer experience standards.Manage and optimize OPEX/CAPEX budgets and resource allocation to balance cost efficiency with bulletproof business continuity.Oversee the full lifecycle, maintenance, and health of core network platforms, service infrastructure (RADIUS, DNS, DHCP, DPI, CGNAT), and security perimeters (Firewalls, Load Balancers, Proxies).Direct the day-to-day operations of IP/MPLS aggregation, backbone networks, international transit, peering interconnects, and corporate network domains.Champion ITIL best practices across all operational disciplines, including incident, problem, and change management, to optimize Mean Time to Repair (MTTR).Embed automation and predictive analytics into network monitoring to proactively prevent service disruptions and drive continuous improvement.Support enterprise (B2B) and wholesale delivery, ensuring strict adherence to contractual commitments, service availability, and SLA guarantees.Enforce rigorous compliance with corporate governance, cybersecurity frameworks, and telecommunications regulatory requirements.Orchestrate vendor and partner engagements, effectively managing tier-3 escalations and operational support agreements.Lead, mentor, and scale a high-performing operations team, cultivating a culture of technical excellence and building a robust succession pipeline.