IT Help Desk

INFORMATION TECHNOLOGY HELP DESKLocation: The West 265 Cau Giay, Ha Noi (Initially, the work location will be on the 4th Floor of TikTak Building, 1152–1154 Lang Street, Lang Ward, Dong Da District).Working Time: 5 days/weekLanguage Proficiency: English (B2 level)About the jobRole Summary Responsible for maintaining reliable, secure, and efficient IT operations, providing technical support to employees, managing workplace technology and infrastructure, and minimizing business disruptions.

Key Responsibilities

IT Support: Troubleshoot hardware, software, network, account, and application issues; manage incidents and service requests within agreed SLAs.Infrastructure & Network: Monitor and maintain office networks, Wi-Fi, firewalls, servers, and connectivity; coordinate with service providers to resolve technical issues.Endpoint & Asset Management: Deploy and maintain IT equipment, manage hardware inventory and software licenses, and support employee onboarding and offboarding.IT Security & Business Continuity: Apply security configurations, support patching and vulnerability remediation, monitor backups, and assist with recovery procedures and audits.Project & Deployment Support: Support office setup, relocation, infrastructure upgrades, UAT, technology rollouts, and go-live activities.Vendor & Service Management: Coordinate vendor support, monitor service performance, maintain technical documentation, and recommend operational improvements.Your Skills and RequirementsDegree or diploma in IT, Computer Science, or a related field, or equivalent practical experience.At least 3 years of experience in IT operations, infrastructure support, or enterprise technical support.Hands-on knowledge of Windows endpoints, Microsoft 365, identity and access management, and endpoint management.Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN, and firewall fundamentals.Experience with IT ticketing systems, incident management, IT asset management, patching, endpoint security, and backup procedures.Strong troubleshooting, documentation, prioritization, and communication skills.Ability to communicate in English with regional teams and vendors.Preferred QualificationsExperience supporting multiple offices or regional IT operations.Familiarity with ITIL practices, monitoring tools, scripting, or automation.Relevant Microsoft, networking, security, or ITIL certifications.Experience with office launches, relocations, or infrastructure deployments.BenefitsCompetitive salary + 13th-month salary + 100% salary during probation.14 days of annual leave.Health Insurance, Social Insurance + Aon Health Care.Career development opportunities in a professional and dynamic environment.Opportunity to work with top industry experts and talented colleagues.Participation in engagement and well-being activities: Company events, Happy Day,...