IT Operations & Functions Engineer

Senior IT Operations & Functions Engineer (L1/L2 Support)Experience: 3+ YearsWorkmode: On-Site Work Location: Dubai Notice Period: Immediate to 15 days Key Responsibilities:Troubleshoot network issues involving LAN/WAN, VPN, DNS/DHCP, and Wi-Fi.Manage IT policies, access controls, data security, and compliance documentation.Administer SaaS applications, user accounts, licenses, and access requests.Provide first-level support for Azure, AWS, and GCP user-level issues.Monitor endpoint, storage, and software license utilization.Manage employee onboarding/offboarding and IT asset lifecycle.Handle support tickets, resolve issues, and escalate complex problems when required.

Required Skills

L1/L2 IT Support and basic ITIL knowledge.Google Workspace, Active Directory, Azure AD, JumpCloud, SSO, and MFA.Network troubleshooting: VPN, LAN/WAN, DNS/DHCP, and basic firewall concepts.Endpoint management tools such as ManageEngine and JumpCloud.CrowdStrike alert triage and SaaS administration.Jira Service Desk, Windows 11, macOS, and basic Linux.Basic cloud knowledge of Azure, AWS, or GCP.

Qualifications

3+ years of experience in IT Support or IT Operations.Bachelor's degree or Diploma in IT, Computer Science, or a related field.Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft MD-102/AZ-900 are preferred.