IT Service Desk Engineer (L2 - MSP)

L2 Service Desk Engineer - Melbourne (Remote) Our client is a award-winning Australian MSP with 15 years of experience and a growing Melbourne client base, they’re expanding their local team and need an experienced L2 Engineer to support SMB clients.Package: $75,000 - $85,000 + superWork setup: Flexible remote working, with a mix of WFH and onsite client supportThe roleProvide L1 and L2 remote and onsite support to managed service clientsResolve technical issues across client IT environments, including problem management to address root causeMeet assigned SLAs in a fast-paced, collaborative teamSupport a growing network of Melbourne-based SMB clientsEssential experience3+ years in a help desk rolePrevious technical experience at an MSPAdvanced end user support and Active Directory (on-prem and Azure)Windows Server, Azure and ExchangeDesktop, firewall and some LAN/WAN exposureStrong analytical, problem-solving and time management skillsStrong communication and interpersonal skillsTechnologiesWindows desktops and MS Office SuiteMicrosoft 365 and Active DirectoryWindows ServerFirewalls, switches, LAN/WANPrinting