IT Service Operations Lead

A large NSW organisation is seeking an experienced IT Service Operations Lead to own the governance and continuous improvement of key ITSM practices across Technology Operations. You will lead a team of four Service Management professionals and keep technology services stable, resilient and ready to support the business.What you will doLead service transition, including readiness reviews, service acceptance criteria, support models, knowledge, training and Early Life Support.Own Change Management and chair the CAB: assess risk and business readiness, manage scheduling conflicts and run post-implementation reviews.Build forward release schedules and coordinate release planning, deployment approvals, dependencies and escalations across delivery streams.Govern development, test, staging, pre-production and production environments.Support IT service continuity and disaster recovery testing, and operational resilience.Drive continual improvement through metrics, dashboards, automation and ITIL-aligned ways of working.Coach and develop a team of four, and support CMDB governance and data quality where required.What you will bring5+ years in IT Service Management, Technology Operations or Service Governance.Experience leading technical or service management teams.Hands-on Change, Release, Service Transition and/or Environment Management in a complex enterprise.Proven CAB facilitation and vendor and stakeholder management.ServiceNow or an equivalent ITSM platform.Strong ITIL practice and a relevant degree in management, IT or a related field.Highly regardedUtilities, critical infrastructure, energy or other highly regulated environments.ServiceNow CMDB, CSDM or service mapping.IT service continuity and DR testing.ITIL Foundation or higher.