IT Support Intern

About the job

Job Title: IT Support Intern (6-Month Internship)Location: Jaffna

Department: IT / Technical SupportDuration: 6 Months (Paid Internship)Stipend: LKR 20,000/monthPotential Full-Time Salary: Up to LKR 100,000/monthConversion Opportunity: High intent to convert to full-time based on performanceReporting To: IT Support Engineer / IT ManagerRole SummaryJoin Teceze’s IT Support team to gain hands-on experience in technical troubleshooting, system maintenance, and end-user support.

You’ll assist in daily IT operations, hardware/software configuration, and network monitoring, helping ensure smooth technology operations across the organization.Key ResponsibilitiesProvide technical support to employees for hardware, software, and network-related issues.Assist in installing, configuring, and maintaining computer systems and peripheral devices.Help with user account creation, password resets, and access management.Support troubleshooting for printers, emails, VPNs, and connectivity issues.Monitor and log IT requests in the ticketing system, ensuring timely resolution.Maintain inventory records of IT assets and assist with equipment setup for new joiners.Collaborate with the IT team to ensure data security and compliance with company policies.What You’ll LearnEnd-to-end exposure to IT support operations in a corporate environment.Hands-on experience with system configuration, troubleshooting, and helpdesk tools.Knowledge of network management, security practices, and asset handling.Communication and collaboration skills for supporting cross-functional teams.QualificationsFinal-year student or recent graduate in Information Technology, Computer Science, or related field.Basic understanding of computer hardware, operating systems, and networking.Strong problem-solving, analytical, and communication skills.Ability to multitask, prioritize, and follow standard procedures.Prior internship or exposure to IT support is an added advantage.Tools You’ll UseOperating Systems: Windows / macOS / LinuxSupport & Ticketing Tools: Jira, Freshservice, or equivalentCommunication & Collaboration: Slack, Microsoft Teams, Google WorkspaceSecurity & Monitoring: Antivirus software, VPN, and internal monitoring systems