IT Support Specialist

About Microavia:Microavia is a Dubai-based technology company developing autonomous Drone-In-a-Box (DIB) systems for border security, critical infrastructure protection, public safety, and the energy and oil & gas sectors. We maintain direct control over all key system components, including mechanical design, production, electronics, and software, and serve both commercial and government customers.Job Summary:We are looking for a IT Support Specialist to take ownership of Microavia’s IT infrastructure across our office, engineering, and production facility. The role covers networks, servers, end-user systems, engineering software, and information security. It suits someone who works independently, takes security seriously, and enjoys supporting a hands-on technical team.

Key Responsibilities

1. Infrastructure & Network ManagementAdminister and maintain servers, storage, and virtualization platforms (on-premise and cloud).Design, configure, and support the company network: LAN/WAN, Wi-Fi, VLANs, firewalls, and VPN.Maintain network segmentation between office, R&D, production, and test environments.Monitor system performance and availability, and resolve incidents promptly.2. Information SecurityImplement and maintain security controls: access management, MFA, endpoint protection, and patch management.Protect sensitive engineering data, source code, and customer information.Support isolated, offline environments used for product development and testing.Support compliance with customer security requirements and applicable UAE regulations.Investigate and respond to security incidents.3. Engineering & Production SupportSet up and maintain engineering workstations and high-performance machines for CAD, simulation, and software development.Administer engineering software and license servers (e.g., SolidWorks, PDM, development tools).Support IT needs of the production floor: networked equipment, 3D printers, CNC machines, and test stands.Work closely with engineering teams to provide the tools and environments they need.Administer several AWS nodes used by production and engineering.4. User Support & IT OperationsAdminister Google Workspace: user accounts, email, and collaboration tools.Provide Level 1–2 IT support to employees.Manage employee onboarding and offboarding: accounts, equipment, and access rights.Manage backups and disaster recovery, and regularly test restore procedures.Maintain IT asset inventory, software licenses, and vendor relationships.Keep infrastructure documentation and procedures up to date.

Requirements

Technical Skills & Experience:5+ years of experience as a IT Support Specialist, ideally in an engineering, manufacturing, or technology company.Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP, AWS.Working knowledge of Linux administration.Solid networking skills: TCP/IP, VLANs, routing, firewalls (e.g., Fortinet, Cisco, MikroTik), and VPN.Experience with backup solutions and disaster recovery planning.Good understanding of information security principles and best practices.Soft Skills:Strong sense of responsibility and discretion when handling sensitive information.Ability to work independently and prioritize effectively in a fast-paced environment.Clear communication with both technical and non-technical colleagues.Fluent English, written and spoken.

Preferred Qualifications

Bachelor’s degree in IT, Computer Science, or a related field.Certifications such as CCNA, CompTIA Security+, Microsoft Azure Administrator, or Linux certifications (RHCSA/LPIC).Experience administering CAD/PLM software and license servers (SolidWorks, Autodesk).Experience with Git-based platforms (GitLab/GitHub) and CI/CD infrastructure.Scripting and automation skills (PowerShell, Bash, Python).Experience in defense, security, aerospace, or other regulated industries.Familiarity with UAE information security standards.Why Join Microavia?Build and own the IT infrastructure of a fast-growing drone technology company.Support a team developing autonomous systems used in real security and infrastructure operations.Work in a hands-on environment where engineering, production, and software come together under one roof.