Key Account Controller

Circa £35,000 | Full-time across a 4 day working week | PermanentAre you experienced in managing customer accounts within a manufacturing or engineering environment? Do you enjoy building strong customer relationships, coordinating complex requirements and making sure everything runs smoothly from order through to delivery?We're working with a well-established manufacturing business in Livingston to recruit a Key Account Controller to take ownership of established customer accounts and act as the link between customers and internal operational teams.This is a varied, commercially focused role for someone who understands the demands of a manufacturing environment, enjoys solving problems and takes pride in delivering a consistently high level of customer service.The RoleYou'll be responsible for managing day-to-day relationships with key customers, ensuring their requirements are understood, orders are fulfilled and expectations are managed effectively.Working closely with teams across Sales, Production, Planning, Procurement, Engineering, Quality and Logistics, you'll coordinate activity, resolve issues, and help maintain strong, long-term customer partnerships.Key ResponsibilitiesManage a portfolio of key customer accounts, building trusted and lasting relationships.Act as the main point of contact for customer enquiries, order updates, and escalations.Coordinate customer orders, forecasts, and delivery schedules, keeping customers informed throughout.Work closely with internal departments to ensure customer commitments are achieved.Monitor account performance, service levels, and customer KPIs, identifying areas for improvement.Support quotations, pricing activity, and wider commercial account requirements.Proactively manage supply or delivery challenges and find effective solutions.Maintain accurate customer and order information across ERP/MRP systems and customer portals.Support new product introductions, customer projects, and opportunities to develop existing accounts.About YouWe're looking for someone who combines strong customer relationship skills with an understanding of how manufacturing or engineering businesses operate.Experience in key account management, customer account management, account control, or a similar customer-facing role.A background in manufacturing, engineering, or a related technical industry.Experience coordinating customer orders, production requirements, forecasts, or deliveries.Strong communication skills and the confidence to manage customer expectations.A proactive, solutions-focused approach with good commercial awareness.Experience using ERP/MRP systems and Microsoft Excel.Excellent organisation skills and the ability to manage multiple accounts and priorities.Candidates from customer service, sales support or supply chain backgrounds within manufacturing or engineering are also encouraged to apply, particularly if you have experience taking ownership of customer accounts.Interested?If you're currently working with customers in a manufacturing or engineering business and are looking for your next opportunity, we'd love to hear from you.For a confidential discussion or to apply, contact Sarah Larkin at Elevation Recruitment Group – Business Support Team.