Lobby Ambassador - Front office - Jumeirah Marsa Al Arab

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Marsa Al ArabNestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant -garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al ArabAbout the JobThe main duties and responsibilities of this role include:Interact with guests, particularly Emirati and Arabic guests, and serve as a liaison for UAE and Arabic Royalty, VIPs, and Dignitaries, handling their complaints and ensuring their needs are met.Provide training and awareness of local culture, including Ramadan, Eid, National Day, and other Islamic occasions, to colleagues, and share the history and cuisine of the UAE with Western and non-Arabic guests.Maintain comprehensive knowledge of the hotel, including all departments, services, and food and beverage outlets, and conduct site inspections for F&B venues and Arabic VIP delegations.Review daily VIP and reservations reports, liaise with departmental managers on the welcoming of high-profile VIPs, and ensure they receive the appropriate treatment and courtesies.Build and maintain rapport with high-profile VIP guests, track their preferences and special requests, and ensure VIP guest profiles are updated regularly to facilitate guest recognition.Establish and maintain strong relationships with Finance, Sales, Security, Front Office, Transportation, and housekeeping departments to ensure seamless operations and guest satisfaction.About YouThe ideal candidate for this position will have the following experience and qualifications:High School Diploma1 year of Hospitality, Retail or Customer focused experienceAbout the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave entitlementIncentive programmes aligned with leadership performanceCompetitive tax-free salary paid in UAE Dirhams (AED)