Manager Retail Channel Operations

WE ARE HIRING: Manager/Head – Retail Channel Operations

Location: Sri LankaSalary: Open to DiscussIndustry: Retail, Manufacturing & Consumer ProductsAbout the RoleOur client, a well-established organization in the retail and manufacturing sector, is seeking a strategic, results-driven, and people-focused Head / Manager – Retail Channel Operations to lead retail channel performance, drive sales growth, expand market share, and strengthen overall retail operations.The successful candidate will be responsible for developing and implementing retail sales strategies, achieving sales and profitability targets, managing retail teams, optimizing inventory, and ensuring operational excellence across retail locations.

The role will also involve monitoring store performance, conducting regular field visits, improving customer experience, strengthening customer relationships, and providing actionable insights to senior management to support business growth.Key ResponsibilitiesDevelop and implement retail channel strategies to drive sales growth, market penetration, and business expansion.Ensure achievement of sales, turnover, profitability, and operational performance targets.Monitor daily sales performance, key performance indicators, and store-level results to identify improvement opportunities.Lead, motivate, coach, and develop retail sales teams to achieve business objectives and maintain a high-performance culture.Recruit, train, and manage retail staff while promoting accountability, teamwork, and customer-focused service.Conduct regular field visits to retail locations to assess store performance, market conditions, competitor activities, and customer feedback.Monitor store operations and ensure compliance with established retail standards and visual merchandising guidelines.Oversee inventory management, stock availability, stock turnover, and excess inventory reduction across retail locations.Coordinate with internal teams to ensure product availability and efficient retail channel operations.Develop and implement customer relationship strategies to improve customer satisfaction, loyalty, and repeat purchases.Identify performance gaps and implement corrective actions to improve sales, operational efficiency, and customer experience.Drive cost optimization initiatives and ensure effective utilization of retail resources without compromising service quality.Prepare daily sales updates, retail performance reports, field visit reports, inventory updates, and management summaries.Analyze sales and operational data to provide actionable recommendations to senior management.Identify opportunities for continuous improvement across retail sales, store operations, inventory management, and customer service.PrerequisitesBachelor's degree or professional qualification in Sales, Marketing, Business Management, Retail Management, or a related field is preferred.Proven experience in retail sales, retail operations, channel management, trade sales, or a similar leadership role.Demonstrated experience managing retail sales teams, multiple retail outlets, and store-level performance.Proven track record of achieving sales targets, turnover goals, profitability objectives, and operational KPIs.Strong understanding of retail channel management, store operations, visual merchandising, customer service, and field sales management.Hands-on experience in inventory management, stock monitoring, stock turnover, and product availability.Excellent leadership, team management, coaching, and employee development capabilities.Strong analytical and reporting skills, with the ability to interpret sales data and recommend performance improvements.Demonstrated ability to identify operational challenges, implement corrective actions, and improve retail performance.Strong customer relationship management, communication, negotiation, and stakeholder management skills.Commercially aware, target-driven, proactive, and accountable, with a strong focus on business results.Proficiency in Microsoft Office applications, particularly Excel, will be an advantage.Experience using CRM, ERP, POS, or retail management systems will be an added advantage.Skills Expected for This RoleRetail Channel Management, Retail Operations, Retail Sales Management, Channel Strategy, Sales Strategy, Sales Target Achievement, Revenue Growth, Turnover Management, Profitability Management, Market Share Growth, Store Performance Management, Multi-Store Operations, Team Leadership, People Management, Sales Team Development, Coaching & Mentoring, Field Sales Management, Field Visit Management, Inventory Management, Stock Control, Stock Turnover, Visual Merchandising, Customer Relationship Management, Customer Experience, Customer Service Excellence, Sales Analytics, KPI Monitoring, Performance Reporting, Operational Excellence, Cost Optimization, Market Analysis, Competitor Analysis, Commercial Acumen, Business Planning, Problem Solving, Process Improvement, Stakeholder Management, CRM, ERP, POS Systems, Microsoft Excel.#InTalentAsia #CareerOpportunity #JobVacancy #RetailChannelOperations #RetailManagement #RetailOperations #RetailSales #ChannelManagement #SalesManagement #RetailLeadership #StoreOperations #InventoryManagement #CustomerExperience #BusinessGrowth #SalesStrategy #CommercialManagement #Manufacturing #SriLankaJobs #ManagementJobs #LeadershipOpportunities