Senior Waitress

Company Description SMOKE, operated by PT Low And Slow, is a BBQ and grill restaurant in Canggu, Bali, specializing in low-and-slow cooking, open-fire techniques, smoked meats, and grilled dishes. The restaurant offers a relaxed outdoor dining atmosphere supported by a curated beverage program. In addition to regular service, SMOKE hosts private events and unique dining experiences, including SMOKE’s Barn and Chef’s Table. As a growing hospitality business, the team is dedicated to delivering quality food, genuine service, and memorable guest experiences. SMOKE is building a professional, collaborative team of individuals who are passionate about hospitality and continuous growth.Role Description This is a full-time, on-site role based in Bali, Indonesia. The Senior Waitstaff member oversees the guest experience from greeting to farewell, ensuring attentive, friendly, and efficient table service throughout the shift. Responsibilities include managing reservations and seating, taking orders, coordinating with the kitchen and bar, serving food and beverages, and handling guest inquiries or concerns. The role also involves mentoring junior waitstaff, supporting training, maintaining cleanliness and presentation standards, and upholding safety and hygiene guidelines. The Senior Waitstaff member works closely with the management team to support smooth service, contribute to menu and service feedback, and help deliver consistent, high-quality hospitality.QualificationsStrong Customer Service skills, with a focus on attentive, proactive, and respectful guest interaction.Solid Food & Beverage knowledge, including familiarity with BBQ, grilled dishes, and beverage pairings.Hands-on Food Service experience in a restaurant or hospitality environment, ideally in a supervisory or senior role.Clear and professional Communication skills for interacting with guests and coordinating with the team.Basic Cooking knowledge or understanding of kitchen processes to coordinate effectively with back-of-house operations.Prior experience in casual or upscale dining environments; BBQ or grill concepts are an advantage.Ability to work flexible hours, including evenings, weekends, and holidays, in a fast-paced setting.Strong teamwork, problem-solving abilities, and a commitment to continuous learning and service improvement.Proficiency in English; additional language skills relevant to Bali’s tourism market are beneficial.