Managing Director

Main job duties and responsibilities:Develop and implement the company’s business strategy and annual budget, and hold full accountability for revenue, gross margin, profit before tax and cash flow, taking corrective action wherever results fall short of budget.Review the profitability of every client account regularly; reprice, renegotiate or exit loss-making accounts, and approve the margin of every tender, bid and contract renewal before it is submitted.Own the cash cycle: timely invoicing of completed work, collection of receivables, resolution of disputed or held invoices, supplier payment planning, and use of bank facilities within approved limits.Oversee the delivery of all facility management services, including technical maintenance, soft services, landscaping, security coordination and other contracted services, in line with contracts, agreed service levels and KPIs, and minimize client deductions and penalties.Oversee contract implementation and administration, preventive and corrective maintenance programs, and the handling of service requests, complaints, emergencies and operational disruptions.Maintain senior relationships with key clients, including government and public-sector entities, resolve escalations, and grow the portfolio through profitable new contracts and additional services.Lead and develop the management team, set clear responsibilities, objectives and KPIs, and ensure effective workforce planning, productivity and control of manpower, equipment, materials and subcontracting costs.Ensure compliance with health, safety, environmental, statutory, licensing, tax and social insurance requirements, and with company policies, and obtain and maintain the permits and security clearances that client contracts require.Identify operational, financial, contractual and business continuity risks and implement appropriate mitigation measures.Promote the use of facility management systems and digital tools, monitor operational and financial performance indicators, and drive continuous improvement in efficiency and service quality.Report on business performance, cash position, risks and growth opportunities to the management and implement agreed management directives.Perform any additional tasks that might be necessary for easier workflow, within the main frame of the job’s specialty.Job requirements:Educational background and previous experience:Bachelor’s degree in engineering, Business Administration, Facilities Management, or a related discipline.Minimum 20 years of relevant professional experience, including at least 5 years in a senior leadership role within facility management or a related industry.Proven experience in business management, operational leadership, contract management, financial performance, and client relationship management.Professional certifications in facility management, business management, or a related field are an advantage. Knowledge and Functional Skills:Strong knowledge of integrated facility management operations, including maintenance, technical services, and soft services.Strong business planning, financial management, budgeting, and profitability analysis skills.Excellent leadership, team management, and organizational skills.Strong client relationship management, negotiation, and contract management capabilities.Knowledge of health, safety, environmental, quality, and regulatory compliance requirements.Strong analytical, problem-solving, and decision-making abilities.Ability to manage multiple contracts, operational priorities, and competing business requirements.Proficiency in facility management systems, CMMS platforms, reporting tools, and Microsoft Office applications.Excellent communication, presentation, and stakeholder management skills.