Marine Operations Officer

Position purposeCoordinate daily tugboat and fleet operations, towing arrangements, port calls, and offshore oil export activities through SPM facilities. Prepare and analyse daily, weekly, and monthly operational reports, maintain accurate records, and follow up operational activities through to completion.Key responsibilitiesVessel movements and towing coordinationMaintain the fleet movement schedule, vessel positions, ETAs, readiness status, and operational commitments; promptly report changes, delays, and outstanding requirements.Coordinate with vessel masters, port agents, and authorities on arrivals, departures, port clearances, permits, and supporting documentation.Coordinate tugboat mobilisation, tug-and-barge movements, and towing arrangements, including the collection and circulation of approved tow plans, vessel particulars, towing equipment records, and required survey documentation.Follow up voyage readiness, weather updates, operational instructions, and reporting arrangements with the responsible personnel; escalate issues that may affect the planned movement.Coordinate bunkering, supplies, transport, crew movements, and service requests with the relevant departments; monitor outstanding actions and delivery dates.Classification societies and certificationLiaise with classification societies and appointed surveyors to arrange survey attendance, inspections, and submission of requested documents in coordination with the Technical Department.Maintain trackers for class and statutory certificates, survey due dates, outstanding class items, and related actions; flag approaching deadlines to the responsible managers.Collect survey reports and supporting records, follow up corrective actions with vessel masters and technical personnel, and record closure once confirmed by the responsible party.SPM export and offshore coordinationMaintain tanker schedules and collect ETA, readiness, and operational updates from the SPM, CMMP, vessel, and site teams.Compile daily records of mooring, loading commencement, stoppages, resumption, completion, and unmooring, including reported quantities and reasons for delays, using approved source records.Prepare tanker operation close-out summaries and maintain complete files of operational checklists, correspondence, and supporting documents.Track recurring delays and open actions, and escalate reported equipment, documentation, or resource constraints to the responsible personnel.Operational reporting and analysisCollect and review vessel daily progress reports for completeness and consistency, including activities, fuel and water remaining on board, consumption, and operational issues; clarify discrepancies with the reporting team.Prepare and analyse daily, weekly, and monthly operational reports covering fleet status, activities, performance indicators, delays, fuel consumption, outstanding actions, and matters requiring management attention.Prepare professional reports, business correspondence, Excel trackers, and PowerPoint presentations accurately and within agreed deadlines.Attend meetings, record clear minutes, and maintain action lists showing owners, due dates, progress, and closure evidence.Follow up maintenance and service schedules with the Technical Department and providers, and maintain visibility of their effect on vessel availability.Incident investigation and insurance supportSupport incident investigations by collecting initial reports, photographs, vessel records, witness statements as provided, and other documents requested by the appointed investigation team.Maintain an incident and insurance claims register covering key dates, document requests, inspections, responsible parties, and outstanding actions.Coordinate authorised correspondence and follow-up with insurers, brokers, appointed surveyors, vessel masters, and company personnel until the matter is closed.Preserve the accuracy and confidentiality of incident records and promptly escalate urgent requests or deadlines to management.Records and operational communicationMaintain organised electronic files, current contact lists, certificate registers, and traceable operational correspondence.Coordinate crew and passenger documentation and embarkation arrangements with the Crewing Department, agents, and vessel personnel.Support inspections and audits through document preparation and follow-up of findings with the Technical and QHSSE teams.Attend vessels or sites when required and provide support outside normal office hours in accordance with agreed duty arrangements and operational needs.Qualifications and experienceA marine background is essential, with at least three years of relevant experience and demonstrated practical involvement in tugboat operations, towing arrangements, and tug-and-barge coordination.A diploma or degree in Maritime Studies, Nautical Studies, Marine Engineering, or a relevant discipline is preferred; equivalent relevant marine experience may be considered.Practical experience coordinating port agents, vessel arrivals and departures, clearances, and marine operational documentation.Experience liaising with classification societies, arranging surveys, monitoring class and statutory certification, and following up outstanding survey items with technical personnel.Working knowledge of maritime operational requirements, vessel documentation, and the distinction between class, flag-state, and port requirements.Exposure to offshore support operations, SPM facilities, or tanker loading coordination is an advantage.Experience supporting incident documentation and marine insurance claims is an advantage.Excellent written and spoken English, with advanced proficiency in preparing daily, weekly, and monthly operational reports, analysing data and trends, and presenting clear findings and recommendations.Advanced reporting skills in Word, Excel, and PowerPoint, including data consolidation, formulas, pivot tables, charts, dashboards, and management presentations; proficiency in Outlook and meeting minutes.Accountability and authorityAccountable for the accuracy and timeliness of assigned reports and trackers, organised records, proactive follow-up, and prompt escalation of missing information, delays, and approaching deadlines. The officer coordinates within approved instructions and delegated authority.Navigation, tow-plan approval, technical acceptance, safety approvals, investigation conclusions, and insurance settlements remain with the authorised managers, vessel masters, and qualified personnel. Financial commitments require the applicable management approval.Working interfacesInternal: Operations Manager, vessel masters, site and SPM/CMMP teams, Technical Department, QHSSE, Crewing, Logistics, Procurement, Finance, and Public Relations.External: Port agents and authorities, classification societies, surveyors, clients, insurers, shipyards, suppliers, and service providers.