Member Experience Team Leader

Lead the team that looks after a private luxury wellness club's top-tier members. White glove service, time on site at the clubs and real leadership. Chapel Street, South Yarra. Full time.Lead the team behind a luxury member experience.Our client is a leader in premium service, and its high-end members expect white glove care at every contact. As Team Leader, Member Retention with Acquire Intelligence you set that standard.You are the face of the program: you lead two Member Retention Specialists, work directly with the client's Head of Retention and spend regular time on site at the clubs, where club leaders will rely on you. You will make calls yourself, coach your team to deliver excellence for every member and bring the club the insights and reporting it values.What you getLeadership of a small, high-profile team, with a direct line to the client's Head of RetentionRegular time on site at the clubsCompetitive salary, super, full time, 38 hours a week, and shift from 11:00am and 7:00pmYou will work from our office on Chapel Street, South Yarra, a five minute walk from South Yarra train station. We are in one of Melbourne's busiest hubs, with endless shopping and food optionsWhat you bringAt least three years in luxury hospitality, wellness or a private members club, including at least one year leading or supervising a team, for example as a supervisor, duty manager, assistant manager or team leaderA luxury hospitality instinct for how top-tier members want to be treatedCoaching skill and the ability to give direct, constructive feedbackPresence and composure on the phone and in person, polished written communication and accurate reportingDiscretion with sensitive member and health informationThe right to work in Australia, and consent to background and reference checksAbout Acquire IntelligenceAcquire Intelligence is an Australian-owned AI consulting and business process outsourcing company headquartered in Melbourne, with more than 6,000 people across Australia, the Philippines, the United States and the Dominican Republic.Four values guide how we work:Curious and Clever: smart questions spark smart solutionsEntrepreneurial Energy: think like an owner, solve like a founderFast with Intent: we move fast and deliver real resultsLaugh and Learn: we do not take ourselves too seriously, just our resultsWhat happens next Apply online with your resumeComplete a short phone screen interviewMeet our operations team for an interviewReceive your offer and start training on Wednesday, October 28Ready? Apply now.