Multilingual Content Moderators & Customer Service Representatives (Turkish / Spanish)

Job Description About OWORKERS OWORKERS is a global multilingual outsourcing company specializing in AI data operations, customer and technical support, content moderation, and AI-enhanced back-office services. Operating across 35 languages and five delivery centers, OWORKERS combines skilled teams with technology to deliver scalable solutions for international clients. Founded in 2014, OWORKERS is recognized in the IAOP 2025 Global Outsourcing 100 and maintains ISO 27001, ISO 27701, and GDPR compliance standards. About the Opportunities We are expanding our operations and looking for talented Turkish-speaking and Spanish-speaking professionals to join our Content Moderation and Customer Service teams. We are seeking candidates with strong language skills, professional communication abilities, and a commitment to delivering high-quality work in an international environment. Available Positions 1. Content Moderators – 6 Vacancies 4 Turkish-speaking Content Moderators. 2 Spanish-speaking Content Moderators. 2. Customer Service Representatives – 4 Vacancies 4 Spanish-speaking Customer Service Representatives. Key Responsibilities Content Moderators Monitor and review online content across social media platforms, forums, websites, and digital channels. Identify content that violates established community guidelines and moderation policies. Review and take appropriate action on inappropriate, harmful, or prohibited content. Maintain a safe and respectful online environment by following client-specific moderation procedures. Escalate sensitive or complex cases according to established guidelines. Maintain accuracy, consistency, and productivity while meeting quality standards. Customer Service Representatives Handle customer inquiries and provide professional assistance through designated communication channels. Communicate effectively with Spanish-speaking customers and address their questions and concerns. Investigate customer issues and provide appropriate solutions. Escalate complex cases when necessary and ensure proper follow-up. Maintain accurate customer records and document interactions. Deliver a positive customer experience while meeting quality and productivity targets. Work Conditions: Working Days: 5 days per week. Daily Schedule: 9 hours, including a 1-hour of breaks.

Employment Type: Full-Time.

Work Location: Degla El Maadi Job Requirements Fluency in Turkish or Spanish , depending on the assigned position. Ability to communicate effectively in English on a daily basis. Excellent verbal and written communication skills. Strong attention to detail and problem-solving abilities. Ability to work under pressure and manage daily operational targets. Good computer skills and ability to work with web-based systems and applications. Flexibility, adaptability, and a strong sense of responsibility. Previous experience in Content Moderation or Customer Service is an advantage. Important: English communication skills are also required for daily workplace interactions.