Operations Associate

Company Overview:Pelagic is a collective of seasoned operational experts and passionate problem solvers with broad, diverse skill sets, earned knowledge, and a nimble, systems-first approach. We empower innovators to navigate complex operational challenges with our proven, sustainable solutions. We thrive on helping founders and leaders avoid the acute pains that we endured while scaling our own fast-growing companies.Our service is flexible and ranges from ad hoc advisory to end-to-end supply chain management and optimization. Our team guides businesses of any size or stage through launch, rapid growth, and the inevitable operational hurdles that follow. Identifying, analyzing, and solving the 'impossible' is daunting to most, but exhilarating to us - which is why we built Pelagic. Our mission is to transform the worlds' wildest visions into tangible realities.Position Overview:We are looking for a highly disciplined Operations Associate to serve as the internal "engine" of our Daily Operations team. This is a role for someone who finds peace in the process. You are the person who loves a clean spreadsheet, a perfectly followed SOP, and a cleared inbox.While this role is internally facing and task-heavy, it requires the mindset of a high-level Operator. You are someone who loves structure, follows SOPs to the letter, and feels a sense of accomplishment when a complex queue of tasks is cleared. This role is demanding and requires a high sense of urgency, and focused on internal excellence.Key responsibilities:Operational Execution & SystemsBuild, update, and audit Standard Operating Procedures (SOPs) using Notion, Google Drive, and Loom — translating what service teams are doing into clear, repeatable documentationPerform accurate data entry and task execution across Airtable, Shopify, and Slack; accuracy and attention to detail is non-negotiableManage project management systems for task tracking and internal/external reportingOrganize and maintain internal knowledge systems to ensure easy access to documentation, resources, and toolsSubmit weekly reports every Friday summarizing task completion and outstanding follow-upsClient & Project SupportSupport client onboarding processes, prepare materials, track deliverables, and maintain communication logs to ensure milestones are met across multiple engagementsManage internal and client communications across multiple channels for timely coordination and documentationCoordinate with vendors and external parties, including relationship managementSupport budget tracking and expense managementExecutive & Team SupportProvide executive support to the service teams: scheduling, meeting prep, agendas, and follow-up action itemsTriage and organize internal Slack channels and team emails so the supply chain team can stay focused on high-level problem-solvingCreate internal training materials (videos, documentation) to help the service team execute faster and more consistentlyProcess ImprovementRegularly audit existing SOPs for relevance; if something's outdated, you're empowered to fix itGenerate operational reports, track KPIs, and assist with process improvement analysisIdentify broken or inefficient processes and take initiative to resolve them — you don't wait to be askedThis Role Is a Great Fit if You...Love the doing — you find genuine satisfaction in following a process and getting it right every timeHave a strong sense of urgency and can juggle priorities across 10+ clients without letting anything stallAre a tool enthusiast comfortable with AI (Claude, Gemini, etc.), automation tools, and project management softwareAre an independent problem-solver who follows SOPs but doesn't need to be micromanagedWant a stable, long-term role where you can become a true expert in supply chain operations Qualifications:1–3 years of experience in an executive assistant, operations, project coordination, or high-volume admin roleExperience supporting senior leadership and managing multiple priorities simultaneouslyConsulting or professional services experience preferredAdvanced proficiency with Google Workspace (required); experience with Airtable, Notion, Shopify, or Slack is a strong plusComfort with AI and automation toolsExceptional attention to detail — you're the person who finds the one typo in a 20-page documentStrong written communication and professional judgmentProven ability to work independently and stay productive in a fully remote environmentBachelor's degree preferred but not requiredLocation Based in LATAM with flexibility to work across PST/EST hours.How to Apply:Send an email to recruiting@pelagic.co with:Your Resume + a short introduction. Don't just tell us your experience—tell us why you actually enjoy high-detail, process-driven work.Subject Line: "Operations Associate - [Your Name]"We kindly ask that you refrain from reaching out to team members directly — only applications received through this email will be considered. We look forward to hearing from you!