Operations Coordinator | Captain Cook Cruises

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsCaptain Cook Cruises is part of the Journey Beyond Group and has been showcasing the beauty of Perth's iconic Swan River since 1980. As Perth's premier cruise operator, Captain Cook Cruises offers a range of sightseeing, dining and charter experiences, connecting guests with some of Western Australia's most celebrated waterways and destinations.Our team are passionate about about sharing the very best of the Swan River while delivering outstanding service and memorable experiences every day.About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.RequirementsAbout You As the Operations Coordinator, you will play a key role in ensuring the smooth and efficient delivery of daily marine operations. You will coordinate vessel movements, monitor daily schedules, liaise with key stakeholders, and support workforce planning through staff rostering and activity coordination. Working in a fast-paced environment, you will help keep operations running safely, efficiently and on schedule.To be successful in this position, you will be required to hold:Strong organisational skills with the ability to manage schedules, rosters and competing prioritiesConfident using scheduling, communication and record-keeping systemsAble to work calmly under pressure and adapt to changing operational needsKnowledge of the tourism or marine industry is highly regardedExperience in administration, logistics, shipping or marine operations is highly regardedUnderstanding of crew training requirements, induction processes, and compliance with company policies is highly regardedWillingness to work weekends, public holidays and school holiday periodsKey responsibilities will include:Coordinate vessel schedules, crew rosters and daily operational activitiesMonitor weather, tides and operational changes, adjusting schedules as requiredCommunicate timetable updates and operational issues to key stakeholdersLiaise with vessel crews, managers, port authorities and external partnersCoordinate crew training, inductions, qualifications and compliance recordsProvide operational support and contribute to safe, efficient service deliveryMaintain a strong focus on health, safety and regulatory complianceBenefitsWhat We Offer Ongoing training and development opportunitiesCareer progression within a growing organisationSupportive and team-focused work environment