Operations Manager

About the jobCompany DescriptionElite CSI is a fast-growing small business in the floor care industry. Built on a foundation of family, faith, integrity, and hard work, we take pride in delivering exceptional service, building lasting client relationships, and maintaining the highest standards of quality and professionalism. We believe our people are the foundation of our success, and we are committed to treating every team member with dignity and respect, fostering a supportive workplace, and providing opportunities for professional growth. When you join Elite CSI, you become part of a team that values service, accountability, and a shared commitment to excellence.Role DescriptionWe are looking for a strong leader who will help Elite CSI grow by overseeing daily operations, managing and supporting employees, coordinating schedules, and ensuring that all jobs are completed efficiently and to company standards. This position plays a key role in maintaining strong relationships with existing customers, ensuring customer satisfaction, and supporting employees in the successful completion of new and ongoing projects.The ideal candidate is an organized, dependable, and proactive leader with strong communication and problem-solving skills. They will work closely with employees, customers, and company management to maintain high-quality service, improve operational efficiency, and ensure jobs are completed safely, on time, and according to customer expectations.Duties and ResponsibilitiesTrain employees on company procedures, job expectations, and quality standards.Manage, supervise, and support employees to ensure productivity and accountability.Create and maintain employee schedules to ensure proper staffing for all jobs.Build and maintain strong relationships with existing customers to ensure satisfaction and retention.Conduct regular jobsite inspections to ensure work meets company quality standards and customer expectations.Coordinate logistics for new and existing jobs, including staffing, equipment, supplies, and site access.Provide employees with job instructions, guidance, and support to ensure successful job completion.Address customer concerns, resolve service issues, and follow up on completed jobs as needed.Monitor job progress and ensure projects are completed on time and according to the scope of work.Identify and resolve scheduling, staffing, and operational challenges.Ensure employees follow company policies, safety procedures, and proper work practices.Communicate regularly with company management regarding job progress, employee performance, and operational needs.Maintain accurate records of employee schedules, jobsite inspections, and operational activities.Ability to work 1st and 2nd shift hours if needed.Required Qualifications2-5 years of experience in operations management, supervisory roles, or a similar position.Strong leadership and employee management skills.Excellent organizational, scheduling, and time-management abilities.Strong verbal and written communication skills.Ability to build and maintain professional relationships with customers and employees.Strong problem-solving skills and the ability to manage multiple priorities simultaneously.Ability to work independently, make sound decisions, and take initiative.Reliable transportation and the ability to travel between jobsites as required (valid driver’s license required)Proficiency with email, scheduling tools, and basic computer applications.Preferred QualificationsExperience in the commercial floor cleaning, janitorial, facilities maintenance, or service industry.Experience conducting jobsite inspections and implementing quality-control procedures.Experience coordinating multiple employees, customers, and projects simultaneously.Knowledge of workplace safety procedures, equipment handling, and supply management.Experience training employees and addressing performance issues.Previous experience managing customer accounts and resolving service-related concerns.Key Personal AttributesThe ideal candidate will be:A strong leader with the ability to easily manage employees.Organized and detail-oriented.Dependable, punctual, and accountable.Professional and customer-focused.Proactive and solutions-oriented.Comfortable working in a fast-paced environment.Flexible and able to respond to changing operational needs.Committed to maintaining high standards of quality and service.CompensationAnnual Salary: $70,000Pay Schedule: BiweeklyBenefitsPaid time off (PTO) (6 days)Paid holidays (7 days) Vehicle allowance/mileage reimbursementCareer advancement opportunities Leadership development programs