Otokoç İzmir Fiat - After Sales Services Leader

A World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meet!Otokoç Otomotiv, which was established in 1928 as the first investment of the Koç Group in the automotive sector and is one of the leading companies in Turkey’s automotive industry. Today Otokoç Otomotiv, is Turkey's largest automotive retailing, car rental and car sharing company offering services through the brands Otokoç, Avis, Avis Filo, Maestro Filo Yönetimi, Budget, Otokoç Sigorta, Otokoç 2. El, otokocihale.com and Otokoç Parça brands.Otokoç offers a full range of automotive solutions under one roof — including new vehicle sales, servicing, spare parts, wholesale parts distribution, insurance and financing services, accessories, used car sales, and vehicle protection systems — all provided under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands.In car rental, Otokoç offers short-term rentals through the Avis and Budget brands; operational leasing, also known as fleet leasing, through Avis Filo; and fleet management services through the Maestro Filo Yönetimi brand.Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of “Being a global and leading reference point developing innovative mobility solutions."As an organization that embraces agile working principles and places a strong emphasis on equal opportunity and inclusiveness throughout the candidate and employee experience, we define development, innovation, collaboration, sincerity, and transparency as core values of our corporate culture. If you are looking to be part of such a working environment, we invite you to review the job posting below and submit your application.Our position where we invite you to join us: After Sales Services LeaderIf you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!So, what responsibilities does the After Sales Services Leader take on at Otokoç Otomotiv?Providing the best service. To ensure that customers are maximally satisfied at with maintenance, repair, damage and spare parts operations.Organizing and coordinating After Sales Services personnel in line with budget targets.To make effective follow-up on the achievement of monthly budget targets and to give the necessary feedback by meeting with the personnel on a weekly basis.Checking discounts to customers. To regularly check invoices and work orders in order to avoid labor losses.Creating the necessary organization to obtain maximum incentives by effectively following the distributor incentives.To ensure full compliance with the internal regulations of the company and to inspect the personnel.Effectively following both distributor and Otokoç Automotive CRM programs in order to increase vehicle entries and gain new customers.To continuously monitor the availability of spare parts, stock level, stock turnover rate and the level of stationary parts.Visiting fleet companies regularly in order to enlarge the managed business unit and create service loyalty, to take the necessary actions to include them in Otokoç Otomotiv.Organizing service marketing activities and following the results.To be in contact with the distributor on business development and compliance with brand standards.To ensure that the invoiced work orders are invoiced as soon as possible and the repairs of the vehicles are completed within the period specified in the consumer law.To determine the necessary training needs of the personnel and to ensure that they complete these trainings.To act in accordance with occupational health and safety regulations and to manage personnel.What are the Required Qualifications?Bachelor’s degree in engineering departments, preferably Mechanical EngineeringAt least 7 years (3 years managerial) experience in the automotive industryHave managerial skillsHave technical knowledge about after-sales serviceStrong communication, representation and persuasion skillsAble to think analytically and build systemsDriving license is a mustAlso, what do we promise you in this world?Flexible BenefitKoç Pension Foundation MembershipKoç Family Card MembershipComplementary Health InsurancePrivate Health Insurance (Optional)Personal Accident InsuranceBirthday LeaveFood and Service (Lunch Voucher and Cafeteria)Nursery supportSocial Assistance PackageHow Do Our Recruitment Processes Proceed?Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.ApplicationPreliminary assessmentTelephone and face-to-face / online interviewInventory stageReference researchFor this and more, you can access all of our open advertisements on Koç Kariyerim, Kariyer.net, Linkedin, and Youthall pages.Don't forget to follow our Otokoç Career social media accounts to be informed about the most exciting developments about us!Kişisel verilerinizin işlenmesine ilişkin aydınlatma metnimize aşağıdaki linklerden ulaşabilirsiniz:Çalışan Adayı Aydınlatma Açık Rıza Metni