Partnership Support Officer (Banking)

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently recruiting a Partnership Support Officer for our Banking client based in Dubai, UAE.Job Summary:We are seeking a proactive Partnership Support Officer to provide operational, administrative, and relationship support across the partner lifecycle. The successful candidate will coordinate partner onboarding, documentation, service requests, reporting, and stakeholder engagement to ensure smooth partnership operations and excellent service delivery.

Job Responsibilities

Support partner onboarding, due diligence, and documentation processes.Maintain partnership trackers, records, contracts, approvals, and action logs.Act as the first point of contact for partner queries and service requests, escalating issues when required.Coordinate with internal teams including Legal, Compliance, Risk, Operations, Technology, and Finance.Prepare reports, meeting materials, status updates, agendas, and minutes.Monitor partnership performance, service levels, and operational KPIs, ensuring timely follow-up on actions.Support implementation of partnership agreements, campaigns, and joint initiatives.Assist with invoice validation, payment coordination, and budget-related activities.Ensure compliance with company policies, regulatory requirements, data protection standards, and risk controls.

Job Requirements

Bachelor’s degree or Diploma in Business Administration, Finance, Marketing, Banking, or a related field.2-4 years of experience in partner support, relationship management, business development support, customer service, or operations.Experience coordinating onboarding, documentation, reporting, and stakeholder communications.Banking, financial services, fintech, or other regulated industry experience is preferred.Strong communication skills in English; Arabic is an advantage.Proficient in Microsoft Office, CRM, and collaboration tools.Key CompetenciesStrong attention to detail and organizational skills.Excellent stakeholder management and communication abilities.Ability to manage multiple priorities and meet deadlines.Customer-focused with a proactive problem-solving approach.Good understanding of compliance, confidentiality, and operational risk requirements.