Product Owner

Our client, a leading conglomerate with a diverse portfolio spanning real estate, hospitality and leisure, is looking for an experienced Product Owner to join a large-scale digital transformation programme, with a strong focus on Salesforce and Customer Experience (CX).This role will act as a key link between business stakeholders, technology teams and implementation partners, driving process improvements, digital solutions and enhanced customer experiences across front-office operations.

Key Responsibilities

Partner with business stakeholders to understand operational challenges, priorities and transformation objectives.Lead business requirements gathering, process mapping and As-Is / To-Be process redesign.Translate business needs into functional requirements, user stories and acceptance criteria.Work closely with IT teams and implementation partners to design and deliver effective Salesforce and customer experience solutions.Manage product backlogs, prioritisation and enhancement roadmaps.Support solution implementation, User Acceptance Testing (UAT) and business readiness.Identify opportunities to improve customer journeys, streamline processes and enhance service delivery.Drive continuous improvement, solution adoption and benefits realisation.What We're Looking For:Minimum 6+ years' experience in digital transformation, product ownership, business analysis or related roles.Experience within the real estate sector.Strong experience with Salesforce, CRM platforms and Customer Experience (CX) transformation.Understanding of front-office business processes, ideally within real estate sales, leasing or property management.Exposure to SAP S/4HANA implementations and enterprise system integrations.Hands-on experience in requirements gathering, process mapping, customer journey mapping, user story development and functional specifications.Familiarity with Agile/Waterfall delivery methodologies and tools such as Jira or Azure DevOps.Strong stakeholder management skills with the ability to bridge business and technology teams.Bachelor's degree in Business, IT, Engineering or a related discipline.This is an opportunity for someone who enjoys working at the intersection of business transformation, technology and customer experience, with the ability to influence stakeholders and deliver measurable business outcomes.Interested? Apply directlyWhilst we'd love to respond to every application individually, due to the volume of applications we receive, this isn't always possible. If your profile is shortlisted, you'll hear from us within 14 days. If you haven't heard from us within this time frame, unfortunately your application hasn't been successful on this occasion.