Quality Assurance Executive, UAE National

Role Purpose:Support the delivery of consistent, compliant, and high-quality customer service by reviewing customer interactions across voice, email, and digital channels.Complete quality evaluations, document findings, share clear feedback, and identify common gaps that require coaching, refresher training, or process improvement.Contribute to improved customer experience, service quality, and adherence to approved SOPs and regulatory requirements.Requirement:High school diploma or equivalent. A diploma or certification in customer service, quality, or business is an advantage.2 to 3 years of experience in customer service, contact centre operations, or quality assurance. Experience in call monitoring, interaction evaluations, or quality reviews is preferred.Good written and verbal communication skillsStrong attention to detail and basic analytical skillsAbility to provide clear and respectful feedbackWorking knowledge of Microsoft Excel and Office applicationsUnderstanding of contact centre KPIs, QA scorecards, and complaint handlingAbility to follow SOPs and handle confidential information