Receptionist / Patient Coordinator

Company Description Meer Psychiatry Clinic is a mental health center located in Dubai Media City, providing confidential and compassionate psychiatric and psychological care for individuals, families, and organizations. The clinic offers comprehensive assessments, personalized treatment plans, therapy, counseling, medication management when appropriate, and specialized programs for conditions such as anxiety, depression, and ADHD. Meer Grief Centre extends support through grief-focused services and community programs informed by global best practices. The multidisciplinary team is committed to culturally sensitive care for Dubai’s diverse community, strictly adhering to Dubai Health Authority regulations. The clinic’s mission is to make mental healthcare approachable, accessible, and empowering for all who seek support.Role Description This is a full-time, on-site Receptionist / Patient Coordinator role based at Meer Psychiatry Clinic in Dubai. The Receptionist / Patient Coordinator will greet patients and visitors, manage check-in and check-out processes, and ensure a welcoming, calm environment in the reception area. Daily responsibilities include answering phone calls, responding to inquiries, scheduling and confirming appointments, and coordinating follow-ups while maintaining strict confidentiality of patient information. The role involves handling clerical tasks such as updating patient records, managing correspondence, processing payments, and assisting with insurance or billing queries as needed. The Receptionist / Patient Coordinator will collaborate closely with clinicians and administrative staff to support smooth clinic operations and a positive patient experience.QualificationsCandidates should possess strong Receptionist Duties and Clerical Skills, including appointment scheduling, record management, and front-desk administration.Candidates should possess excellent Phone Etiquette and Communication skills to handle inquiries, provide information clearly, and support patients with sensitivity.Candidates should possess solid Customer Service skills to create a welcoming environment, address concerns professionally, and support diverse patients with empathy.Candidates should ideally have prior experience in a healthcare or mental health setting and familiarity with patient confidentiality and basic medical office procedures.Candidates should demonstrate reliability, attention to detail, organizational skills, and the ability to work in a fast-paced environment while maintaining composure.Proficiency with scheduling software and office applications, and fluency in English are required; additional languages commonly spoken in Dubai are an advantage.Arabic proficiency is an added advantage. Minimum 1 Year Clinic experience