Regional Clienteling Manager, APAC (Luxury Brand)

Our client is a prestige European luxury brand with extensive network worldwide. They are looking for a Regional Clienteling Manager to join their team.ResponsibilitiesCRM PERFORMANCETo define regional retention targets for Asia Pacific regions and for individual storesReport on performance and customer retention strategy plans and to provide regular feedbackTo monitor regional and stores’ performance and obtain the necessary insight to unlock specific opportunitiesCUSTOMER RETENTION STRATEGY PLANNINGIn line with Global Customer Retention Strategy, develop yearly, quarterly and monthly regional plans to be executed through the Retail lineCommunicate to Regional/Country/Market Directors and CRM Managers regarding the key focuses and actionsPartner with Regional Customer Insight, interpret on a monthly basis key top customers retention opportunities and input this as part of the customer strategy plans for the Retail leaders and the teamsPartner with Regional Head Of Retail and Marketing to define the Regional/Country value proposition that would maximise the overall contact strategy targetingSET UP RETAIL FOR CRM SUCCESSDefine a holistic CRM training plan, looking at on-boarding, ongoing support and ad hoc training needsPartner with Corporate CRM team and Retail Operations, ensure all stores receive and able to use all CRM toolsMonitor the program launched regularly and follow up on any challenges that ariseProvide regularly feedback to corporate on quality of communication from retail teamPartner with Director of CRM / Head of Retail, set CRM Budget and monitor ROIPartner with Regional/Country/Market directors, ensure that in-store CRM Leads are appointed, regularly assessed and upskilled if neededSupport and coach in-store CRM Leads, by filtering down key monthly CRM messages and by gathering feedbackGuardian of legal & operational regional compliance of CRM activities for the region

Requirements

Degree holder with 5 years or above related experience in CRM/Clienteling RoleStrong Analytical SkillsGood Project Management Experience and coordination skillsSolid retail experience and good understanding of retail market is preferredGreat communicator with leadership and Influencing skillsStrong Business AcumenPlease note that only short listed candidates will be notified. All information provided will be treated in strict confidence and used solely for recruitment purposes. To apply, please quote current and expected salary and Click "Easy Apply"