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Regional IT Cloud & Infrastructure Manager

Nord Anglia Education · Minhang District, Shanghai, China

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JOB PURPOSE:This position plays a crucial role in leading the design, implementation, and maintenance of the regional IT infrastructure and cloud services. It requires strategic oversight of Azure / M365 environments, network infrastructure, and the integration of compliance standards such as China's data protection laws (PIPL) and the Multi-Level Protection Scheme (MLPS). This role will drive technological innovation, ensure operational resilience, and lead initiatives to enhance organizational efficiency through robust IT solutions.

Responsibilities

1. Microsoft 365 Service Management:Administer and manage Microsoft 365 services, including Exchange Online, SharePoint Online, Intune,Teams, etc.Monitor and optimize M365 service performance, security settings2. Azure Cloud Services:Monitor Azure cloud services, including virtual machines, storage, networking, and security.Work with IT infrastructure team to implement and optimize cloud-based solutions.3. Network Infrastructure Management:Implement, and maintain regional network infrastructure to ensure optimal performance and reliability.Troubleshoot and resolve network issues, ensuring minimal downtime and efficient resolution.4. Security, Compliance, and Data Protection:Implement and enforce IT security policies, access controls, and data protection mechanisms to safeguard regional systems and sensitive information.Ensure full compliance with domestic regulations, including the Personal Information Protection Law (PIPL) and Cybersecurity Law.Drive the implementation and maintenance of the Multi-Level Protection Scheme (MLP), including system classification, security control audits, and remediation planning.Lead data security initiatives, ensuring proper data handling, encryption, and privacy measures are embedded into infrastructure and cloud operations.Stay abreast of evolving industry best practices and regulatory changes, proactively adapting regional strategies accordingly.5. Governance & Documentation:Maintain accurate and up-to-date documentation for network configurations, system changes, and troubleshooting procedures.Oversee the preparation of compliance reports and technical documentation required for regulatory audits.Develop and standardize IT operational procedures and user guides.6. Collaboration and Communication:Collaborate with other IT professionals, both regionally and centrally, to ensure consistency and alignment of IT services.Communicate effectively with end-users, management, and other stakeholders on IT-related matters.7. PowerBI Implementation:Utilize PowerBI to create and maintain insightful dashboards and reports for decision-making purposes.Train end-users on PowerBI functionalities and promote data-driven decision-making within the region.

Qualifications

Bachelor's degree in InformationTechnology, Computer Science, or a related field.Proven experience in a managerial or lead role within IT infrastructure and cloud services, with a strong focus on Azure, M365, and network technologies and PowerBI.Certification in relevant technologies (e.g., Azure certifications).Demonstrated expertise in implementing and managing compliance frameworks in China, including hands-on experience with the Personal Information Protection Law (PIPL) and the Multi-Level Protection Scheme (MLPS)Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and collaboratively within a team.Deep knowledge of IT security best practices, risk management, and regulatory compliance standards.Preferred Skills:Experience with other cloud platforms (e.g., AWS, Ali Cloud Platform).Familiarity with scripting and automation (e.g., PowerShell, Python) for automation tasks.Experience working with local regulatory bodies or participating in security audits is a plus