Reservation Agent

Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.Job Descriptionhe Reservations Agent is responsible for handling individual and group booking enquiries while providing accurate information about room rates, availability, packages, facilities, and hotel services. The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.Key ResponsibilitiesProcess reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accuratelyIdentify guest requirements and recommend suitable room types, packages, and alternative datesApply upselling techniques to maximize room revenue and occupancyExplain rates, promotions, guarantee terms, and cancellation policies clearlyRecord special requests, billing instructions, and guest preferences accuratelyMonitor room inventory, availability, rates, and occupancy throughout the dayMaintain organized and up-to-date reservation records and correspondenceCoordinate effectively with Front Office, Sales, Finance, and other departmentsHandle guest information with professionalism, integrity, and confidentialitySupport hotel events, task-force assignments, new openings, and other operational requirementsQualificationsMinimum of 1–2 years’ experience in a similar role, preferably within the hospitality industryFluency in Russian is requiredStrong communication, customer service, and sales skillsAdditional InformationFlexible to work rotating shifts, weekends, and public holidays as required by operational needsStrong attention to detail when processing reservations, deposits, special requests, and billing instructionsAble to manage multiple enquiries and perform effectively in a fast-paced hospitality environmentDemonstrates professionalism, confidentiality, teamwork, and a guest-focused approachCommitted to achieving revenue targets through effective sales and upselling techniquesWilling to participate in training and continuously develop knowledge of hotel services, rates, and reservation systems