Restaurant Manager

Job OverviewThe Restaurant Manager is responsible for the overall management and performance of the BrewDog restaurant and bar, ensuring exceptional guest experiences, strong financial results, operational efficiency, and a positive team culture.The role requires a hands-on hospitality leader who can drive sales, maintain high standards of food and beverage service, develop a high-performing team, and deliver the BrewDog experience through great food, craft beer, and outstanding hospitality.Restaurant OperationsOversee the day-to-day operations of the restaurant and bar, ensuring smooth and efficient service.Maintain high standards of food quality, beverage presentation, cleanliness, and guest service.Ensure compliance with company policies, standard operating procedures, and applicable health, safety, and food hygiene regulations.Manage opening and closing procedures, shift handovers, cash handling, and daily operational checks.Monitor equipment, facilities, maintenance requirements, and overall restaurant presentation.Ensure consistent execution of BrewDog brand standards and service expectations.Guest ExperienceDeliver an exceptional and memorable guest experience across all service periods.Lead the team by example, promoting friendly, knowledgeable, and engaging hospitality.Handle guest feedback and complaints professionally, resolving issues promptly.Monitor guest satisfaction, online reviews, and recurring service concerns.Build guest loyalty through personalised service, product knowledge, and effective engagement.Sales and Financial PerformanceTake ownership of restaurant sales, profitability, and key performance indicators (KPIs).Drive revenue through upselling, cross-selling, promotions, events, and effective guest engagement.Monitor daily sales, average spend per guest, labour cost, food cost, beverage cost, and overall profitability.Control operating expenses and minimise unnecessary expenditure.Monitor stock movement, wastage, complimentary items, discounts, and product margins.Review sales performance regularly and implement action plans to achieve business targets.Support local marketing initiatives, special events, and promotional activities to increase footfall and repeat visits.Compliance, Health and SafetyEnsure compliance with applicable food safety, hygiene, occupational health and safety, labour, and licensing requirements.Maintain accurate operational records, checklists, incident reports, and relevant documentation.Ensure safe working practices and appropriate handling of equipment, chemicals, food, and beverages.Conduct regular safety checks and address identified risks promptly.Ensure alcohol is served responsibly and only in accordance with applicable legal requirements.Maintain readiness for internal audits, inspections, and operational reviews.Qualifications and ExperienceMinimum 3–5 years of experience in bars, pubs, or beverage-led hospitality venues.Minimum 2 years in a Bar Manager, Pub Manager, or Restaurant/Bar Manager position with substantial bar operations responsibility.Proven experience managing high-volume bar operations and beverage-focused teams.Strong knowledge of draught beer, craft beer, beverage inventory, pouring standards, and cost control.Experience with sales targets, staff scheduling, POS systems, and inventory management.Previous experience in a craft beer bar, gastropub, or high-volume pub is highly desirable.Relevant hospitality qualifications are an advantage.