Head Hostess

About the CompanyRosy Hospitality Group is dedicated to delivering thoughtful and humble hospitality, led by people inspired by restaurants that make guests genuinely happy. The group operates feel-great restaurants in Dubai, including CQ French Brasserie, Girl & the Goose Restaurante Centroamericano, and Butter by the Dozen. Each brand follows a set of core principles: high-quality food, soulful service, beautiful design, relaxed elegance, and exceptional value. Rosy Hospitality takes a hands-on and collaborative approach, implementing the expertise, systems, and knowledge developed over more than 20 years. The focus is on creating long-lasting restaurant brands with character, where every guest feels at home, every team member thrives, and every partner thrives.At Rosy Hospitality, we believe the bar is more than a place for drinks — it’s where the experience begins.About the RoleWe’re looking for a polished and proactive Guest Relations In Charge to be the heartbeat of our guest experience — from the moment they walk in, to the moment they leave.Inspired by the charm and elegance of classic French brasseries, CQ French Brasserie blends sophisticated cuisine with heartfelt service. As our Guest Relations In Charge, you’ll lead the front-of-house guest journey, ensuring every interaction reflects our commitment to excellence and warmth.

What You’ll Do

Be the main point of contact for guest interactions and feedbackEnsure each guest feels welcomed, valued, and cared for throughout their visitSupervise the hostess and reception team to maintain service standardsHandle VIP reservations, special requests, and guest concerns with professionalism and discretionCollaborate with the restaurant team to deliver seamless, high-quality serviceAnalyze guest feedback and implement improvements to elevate the experienceWhat We’re Looking For:Strong background in guest relations or front-of-house leadership roles in hospitalityA natural communicator with a calm, confident presenceImpeccable grooming, etiquette, and interpersonal skillsAbility to handle guest feedback with grace and resolve issues promptlyOrganized, detail-oriented, and passionate about creating memorable momentsFlexible schedule including evenings, weekends & holidaysFluency in English; additional languages are a plusBe the reason guests return — not just for the food, but for how they felt.